Business Process Analyst –I
As a Business Process Analyst you will be a key member of the J.P. Morgan Securities service team in our mission to create great client experiences. Business Process Analysts work to create more efficiency, enhance quality, and build consistency within the service centers while operating in a highly controlled and regulated environment. Your contributions and deliverables ultimately result in a better client experience, better employee experience, and a more resilient business. As a Business Process Analyst you may be asked to perform a variety of functions, including:
Quality assurance activities including performing call observations
Assist in developing, writing, and maintaining procedures; Evergreen ownership of designated procedures within Wealth Management Answers
Monitoring and reporting on important metrics
Performs analyses using spreadsheet and database tools; makes recommendations to management based on findings.
Building and delivering communication and training to employees
Provide oversight for employee onboarding and new hire licensing program.
Liaise between organizations, across sites, lines of business, and various teams to represent the business
Identify and report areas for process improvements, gaps, or outages; build cases studies and documentation to perform needs analysis
Root cause analysis and evaluation; ownership of corrections or remediation within the business.
Conduct due diligence and focus on overall business readiness for events (e.g. conversions, mailings, new product/system launches, etc.)
Frequently leads projects/ complex assignments with little supervision. Ensures projects are completed according to established timelines and budget.
Responsible for writing charters, requirements, and collecting/organizing documentation.
May be asked to own risk and control testing including writing user acceptance test scripts and performing UAT testing for business technology projects
Preparing presentations for Sr. or Executive Management
May manage employees or managers
Experience in writing and preparing presentations, corporate communications, training materials, or test scenarios
Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment
Extremely organized and detail oriented, demonstrating working knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Outlook, etc.)
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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