The Global Technology Infrastructure (GTI) Service Management Office is a new and foundational global function, working across GTI towers and implemented through the formation of a small team within the iCTO organization, as a direct outcome of the on-going Service Management Framework program. The team manager will be responsible for the initial startup, scoping, communications and implementation of the Service Management Lifecycle and Assessment process and the on-going maintenance of the GTI Service Portfolio. Subsequently refining and enhancing the process, tools, communications and the Service Portfolio, and using the assessments to help identifying and drive opportunities for the continued evolution and improvements to the services. The team will also continually Improve the reporting to the Service Board to increase the effectiveness of the Service Board as a decision making forum.
Responsibilities include, but are not limited to:
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