Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

Analyst Service Delivery Representaive Sri Lanka

Job Description


 

Job Title: Senior Analyst/Analyst – TA Service Delivery           
 
 
The Business Function
JPMorgan Asset Management has delegated Transfer Agency, Client Service and Complaint functions to several Third Party Administrators (TPA). The services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments, handling of client money, execution of corporate actions, answering all client queries, processing of telephone deal transactions and complaint handling and Retrocession calculation and payments. The scope of the delegated services may vary according to the legal entity (JPMAM and JPMAME).
CS&BP is the support for distribution and the client and responsible for running the Fund Legal Entities, Pricing of the Funds, Fund accounting, Audit and Fund registration.
 
The Role
The accountability of JPMAME for Luxembourg and JPMAM for UK will remain unchanged by this delegation and the Service Delivery Teams are responsible for overseeing the delivery of these services and managing the relationship with the appointed TPAs.
The TA Service Delivery Team provides the first point of contact for any issue raised either by the TPA or for internal AM teams in regards to TPA Client Servicing activities.
The role includes a variety of controls and quality assurance on the different Third Party delegated activities, e.g. Transfer Agency, Client Service, Banking, Retrocession as well as administrative tasks to support the overall performance of the TA Service Delivery Teams.
The responsibilities for this role and as outlined below may vary according to the delegation and TPA operating model in place (location and vendor specific).
 
Primary Responsibilities
Client Service:
  • Resolution of escalated client service queries and issues, ensure in-time, appropriate error/incident escalation and resolution within regulatory guidelines*
  • FAQ maintenance and development for Investor and Intermediaries*
  • Provision of duplicate client transaction documents requested by CS Teams
  • Oversight of external mailbox and distribution of external client emails to respective teams
    Banking:
  • Completion of daily client money and non-client money bank account reconciliations*
  • Oversight of daily client money activity, including daily oversight of client money and non-client money bank account and asset reconciliations performed by the TPA, client entitlement report, Ensure appropriate oversight controls are in place, documented & regularly reviewed*
  • Support  CASS audits and internal/external reviews*
  • Reconciliation and investigation of unpaid subscriptions, outstanding redemptions and escalation of any issues to the relevant legal entities
  • Overdraft monitoring, reconciliation of outstanding charges. Escalation of any issues to the relevant legal entities
    Transfer Agency:
  • Monitoring of the timely and accurate receipt of daily key oversight tasks and reporting* including Cash Flows, maintenance of metrics and preparation of management information, escalation of any identified issues to the relevant legal entities
  • Support trade exception process, i.e. logging and centralisation of exceptions (ad hoc/general exceptions), coordinate annual general exception process, escalation of any identified issues to JPMAME
  • Monitoring of dealing activity and trade eligibility (shareclass, capacity contraint, etc). Escalation of any identified issues to JPMAME
  • Controlling of timely receipt of agreed management information and reporting from vendors. Escalation of any identified delays to the relevant legal entities
General:
  • Access management & recertification (internal and external vendor systems)
  • Team administrative tasks (update & maintenance of sharepoint site, invoice and expense management
  • TPAs knowledge base system updates with all relevant information and changes*
  • Key Performance Indicator (KPI) monitoring – ensure timely and appropriate escalation of any trends/performance issues to the relevant legal entity
  • Oversight of agreed levels of service, Error analysis and feedback to the relevant legal entity
  • Identify opportunities for service improvement and coordinate with JPMAM/JPMAME and all areas impacted to effect the change.
  • Appropriate escalation of any issues identified as well as timely resolution of these to the relevant legal entities
     
    Personal Profile
     
  • Prior  3-5 years  relevant experience in asset management, custody or financial operations (preferable), prior experience in an offshore team structure beneficial
  • Excellent language and communication skills (English oral & written)
  • Methodical and self-disciplined, detail-oriented
  • Self-motivated and able to use own initiative
  • Good coordination and time management 
  • Flexibility and Stress resistance; ability to adapt to change and volumes
  • Proficiency with Microsoft Office Suite
     
    Key Relationships
    INTERNAL                                                                                  
  • Client Services
  • Product Administration and Implementation Teams
  • Vendor Management
  • Business Change Groups
  • CASS/Deputy CASS Officer, Central JPM CASS Team
  • 2nd/3rd line of defence teams (Compliance, O&C, TPO, Risk, internal audit, etc)      
  • Vendor Management
  • Finance
EXTERNAL*
  • DST
  • Vendor Banks
  • CASS Auditor
 
  • *applicable only to JPMAM UK activities
Qualifications
 

 
 
 
Personal Profile
  • 3-5  years relevant experience and subject matter expertise in asset management, custody or financial operations preferable, prior experience in an offshore team structure beneficial
  • Demonstrate ability to communicate, work and build effective  relationships with a variety of internal and external*stakeholders
  • Strong leadership and team building/management skills with the ability to set clear priorities, delegate and deployment of team resources.
  • Exceptional consensus building and influence skills, possesses the ability to achieve a common understanding and agreement across groups with differing perspectives.
  • Excellent verbal and written communication skills in English - demonstrated track record of successful presentation in senior management forums.
  • Strong problem solving skills, detail oriented with the ability to understand multiple perspectives, identify and negotiate solutions across the organization.
  • Ability to get things done in a dynamic and fast paced environment.
  • Self-motivated individual
  • Adaptable with an ability to multi-task
 
Key Relationships
 
  • INTERNAL                                                                      
    • Client Services
    • Product Administration and Implementation Teams
    • Vendor Management
    • Business Change Groups
    • CASS/Deputy CASS Officer, Central JPM CASS Team
    • 2nd/3rd line of defence teams (Compliance, O&C, TPO, Risk, internal audit, etc.)    
    • Vendor Management
    • Finance
       

Req #: 180045608
Location: Mumbai, MH IN
Job Category: Asset Management
Employment Type: Full Time
Potential Referral Amount: 0 Indian Rupee (INR)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.


Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.