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Audit Practices Manager, VP – Change Management

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


JPMC’s Audit Department, which is comprised of over 1,000 auditors globally, reports to the Audit Committee of the Board of Directors and is further accountable to the Chairman and CEO, senior management and regulatory agencies. Audit is an independent risk assessment function established within the organization to evaluate, test and report on the adequacy and effectiveness of management’s system of internal control.

Audit Practices is responsible for supporting the Audit Department by maintaining and enhancing programs and processes that promote a standard of excellence to assist the audit team in completing their day-to-day responsibilities. This includes managing the Audit Department’s core business processes, including audit policy/methodology and supporting tools, quality assurance, internal and external reporting, department technology infrastructure, and training and campus recruiting. Additionally, Audit Practices is responsible for creating processes to ensure significant regulatory issues regarding Audit are identified and addressed appropriately.
The candidate will be a member of the Operations Team within Audit Practices. The Operations Team supports Internal Audit to monitor and drive consistency in the Internal Audit operational processes. This position is primarily responsible for building, maintaining and executing a robust change management process. Change Management is a critical process within Internal Audit which will ensure policy and procedure changes, strategies, methodology and standard operation practices are executed in an efficient and effective manner.
Specific job related tasks include, but are not limited to:
1) Managing a book of work of projects that affect the Internal Audit area
     a) Attending the project calls as the representative of the Internal Audit team
     b) Providing weekly updates on projects to the management team and other partners
     c) Collecting data or information about effect of a project for the auditors and supporting line of business
2) Provide on-site support for all scheduled project implementations
3) Aid in the overall process improvement agenda:
     a) Making sure ideas and suggestions go through the entire change management process
     b) Obtaining approval and prioritization
     c) Ensure Compliance/Controls/Legal obligations are being met
4) Be a subject matter expert on various topics/regulations
5) Must be able to work independently and navigate through available resources to solve issues


  • Requires in depth knowledge of operations processes, policy and procedure creation and documentation, including process mapping, process improvement and change management.
  • Prefer 5+ years of related experience in Business Analysis, Communications, Operations Management or related fields.
  • Must have understanding of Program/Project management disciplines
  • Strong change management skills
  • Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources
  • An outstanding ability to communicate effectively and confidently
  • Work well in cross-functional teams
  • Must have proven ability to work with large-scale/complex issues with all levels of management. Ability to work effectively across functional and organizational lines.
  • Key Characteristics: Flexibility - able to easily accept change, presentation/communication skills, negotiation/problem resolution skills, listening skills, detail oriented, able to multitask, prioritization, fast/aggressive learner, analytical skills, able to work with all levels of employees/management, action/goal oriented, able to meet assigned deadlines (some of them immediate)
  • Proven self-starter, experience working remotely with a supervisor and other team members. (Constant communications escalate issues as need). Works well independently and as a team player
  • Must be proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel).
  • Results and client focused with a sense of urgency
  • Bachelors degree (or relevant financial services experience) required
Req #: 180022483
Location: Columbus, OH US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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