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Corporate Compliance - Consumer and Community Banking Operations Compliance - Exective Director - Delaware/New York/Jersey City

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Consumer and Community Banking (CCB) Operations – Executive Director

With over 38,000 employees who provide service and support to customers and colleagues, CCB Operations was created in August 2012 to transform and centralize business operations with a multi-year plan under a common management approach and to drive a common customer experience and gain operational efficiencies across CCB.


The CCB Operations group, led by CCB’s Chief Operations Officer, includes customers from Consumer, Community, shared Services and Centralized Transaction Operations, domestically and in the global service centers across all Chase businesses and products. Work in these segments support the more than 55 million customers who have and use the wide variety of products – from personal and business checking, debit and credit cards, to savings and investments, and business and auto loans.


The Role:

CCB Compliance plays a critical role in the successful execution of the firm's compliance mission. The Compliance function ensures the development and maintenance of a strong compliance culture by developing and maintaining a program infrastructure that identifies, measures, and monitors compliance with applicable laws, regulations, and rules that govern our business. Compliance teams work closely with business, legal, risk, and audit functions to provide expertise on regulatory compliance matters, assess and measure compliance and related risks, and monitor and test the adequacy of the firm's compliance control environment.


The role of our Compliance organization is to support the company in maintaining the highest standards of ethical conduct and compliance with both the spirit and intent of the many laws, rules, and regulations that govern CCB.


The ED position will be based in Wilmington DE, or Jersey City, NJ, and report to the Head of CCB Operations Compliance. The position will lead a team of compliance professions to independently monitor business operational services, practices and functions for compliance with both the letter and spirit of all laws and regulations.


Specific Responsibilities include:

Providing expert regulatory oversight and monitoring on bank operations compliance

matters and regulatory requirements that impact two or more LOBs within CCB (e.g., Collections, Fraud, Credit Bureau Reporting, TPO, etc), including new initiatives and training to ensure regulatory compliance issues are adequately addressed and in line with regulatory expectations or commitments.

• Strong teamwork and collaboration with LOB Compliance teams within CCB, as well as partners in Audit, Legal, Risk, and Controls.

• Participating in and/or managing compliance with operations projects, and timely escalation of significant control and compliance issues to management.

• Promoting a culture that reflects the organization’s values.

Key Qualifications:
§ Experienced compliance executive with a deep compliance background and expert technical knowledge of federal and state banking laws and regulations, and regulatory expectations that apply to large financial institution banking operations
§ 15 years compliance, bank regulatory agency exam, audit or legal experience related to regulatory and legal requirements for operations supporting consumer-customer banking products and services.
Undergraduate degree required, MBA or JD preferred. Flexibility for significant, prolonged and unplanned travel.
§ Execution oriented — highly motivated and independent leader who can create a sense of action amongst the entire organization once a decision is made.
§ Well respected, recognized and perceived as a thought leader who understands the business initiatives and challenges the company faces.
§ Excellent problem solving skills and an ability to focus on a broad perspective with a creative, yet analytical style.
§ Confident, open minded and self-assured. Comfortable challenging existing ideas and thinking in a provocative but collegial manner which pulls the entire team together to achieve company and departmental goals.
Req #: 160038923
Location: Wilmington, DE US
Job Category: Compliance
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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