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Mainframe Application Support Analyst

Job Description

About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Card Services offers a wide variety of general purpose and partner based credit cards to meet the needs of consumers, small businesses and corporate clients.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
Responsibilities:
 
We are actively seeking a Applications Support Analyst  to support operations and development teams responsible for individual users as well as application monitoring, job scheduling, file transfers, outage management and account management. The selected candidate will provide second level support for the Card/Merchant/Auto (CMA) business applications, job scheduling, and file transfers for both distributed and/or mainframe platforms. This includes incident management, work request management, application wellness checks, application recovery, disaster recovery, code promotion, functional account management, event console management, job scheduling, file and database table management and transfer/load/extract data management.
  • Minimum of an Associate's degree or other technical school diploma
  • A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management
  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.
  • Technical experience supporting distributed platforms
  • Experience maintaining SharePoint sites
Preferred Skills:
  • Prefer a Bachelor of Science degree in a technical field
  • Prefer financial industry experience, credit card and/or payment systems experience
  • Development experience highly desired
  • Knowledge of mainframe and/or tandem platforms a plus
  • Experience with Oracle Database
  • Ability to work well in a team oriented, agile environment 
Req #: 160039047
Location: Wilmington, DE US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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