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Identity Access Management - Tech Ops Analyst

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management.   
The Global Identity and Access Management (GIAM) organization within CTR provides access control governance and Identity Services for all lines of business (LoBs) globally, providing the right access to the right people at the right time for all technology platforms and applications supported by CTR, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risk solutions.
Job Summary
The I&AM Access Operations team is responsible for ensuring the controls around access administration and certification are carried out according to internal policy and regulatory requirements. This covers access requests, entitlement recertification, profile management, segregation of duties, and other control initiatives.  The Certification and Business Support team is responsible for ensuring all CIB entities comply with I&AM Controls & Standards regarding Certification, Termination, & Transfer processing.  Provide Certification planning, Management and Execution to ensure timely & effective completion of all.
He/she will work in a global team environment and identify ways to increase efficiencies of the team and processes. Find solutions to allow Access operations to better do their job. Coordinate efforts with support teams, AD’s and other data contacts to confirm compliance with Access Control requirements. Partner with business/process owners to determine and refine reporting and analysis requirements. Work with CIB IAM and other Development teams on sourcing data; analyze data and generating improvement ideas.
To help meet our goals, we are looking for a qualified individual for the position described below:
Primary Duties and Responsibilities 
  • Develop and maintain business process maps and supporting documentation.
  • Work with a Global team to ensure Certification tasks and responsibilities are completed in a timely basis.
  • Act as the liaison between the CIB IAM teams, business units, various technology and support teams in discovery efforts to produce audit related deliverables
  • Assist in the design, development and testing of new reports from CIB IAM
  • Ability to respond to ad hoc requests and queries from internal sources regarding Certification, Termination and Transfer processing.
  • Support reporting associated to CIB IAM project status, control and service metrics, other internal reporting projects
  • Support project management efforts within CIB IAM – including (but may not be limited to) the following: aid in the creation of project charters, analysis for value capture, document business and functional requirements (BRDs/FRDs)
  • Support CIB IAM’s effort in partnering and coordinating with Information Owners, IRMs, ADMs and other JPMC control teams to identify/suggest efficiencies to CIB IAM control procedures  
  • Provide expertise in technology control practices: information risk management, IT control policies, etc
  • Bachelor’s Degree in a business or information technology related field
  • Minimum 3-5 years experience in application development, production/customer support, information security operations and/or technology risk management
  • Highly proficient in MS Office Suite (Excel, Word, Project, PowerPoint, Access and Visio)
  • Strong ability to analyze and produce metrics for Senior Level Reporting.
  • Strong knowledge of Identity and Access Management controls, principles, methods and regulatory related obligations preferred
  • Strong knowledge of IT risk management frameworks/concepts preferred
  • Must have 1-2 years experience with two or more of the following systems: IDCert, IIQ, AACT CAR, ARMS, RSAM, IO Console, EURC, IBID/RMT, Phoenix,  ITRC, Alacrity / Service Center (or a similar ticketing system)
  • Some experience with any of the following is highly desirable:  IIQ, AACT CAR, VDS, DCR, DO, NEIM/FARS, EPV, GEI, ID Integrate, MIT, IRT, CRT
  • Proficiency with Sharepoint site administration / development desired
  • Good understanding of the global banking business and operations
  • Self-motivated with excellent analytical, communication and problem-solving skills with ability to develop solutions to complex analytical/data-driven problems
  • Ability to facilitate meetings among stakeholders with diverse and sometimes conflicting points of view, including strong negotiation skills and developing strong client and vendor relationships


Req #: 160019869
Location: Tampa, FL US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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