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Client Operations Central Controls Processing Analyst

Job Description


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.


Client Operations Central Controls Processing

 

Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

The Central Control Team Associate will be responsible for the following:        

  • Implementation of the Terminated and Transfer legal holds initiative, Global JPMC Legal Disk Release Policy.

  • Analyze and execution in support of this high risk project as part of the Central Control team.  The project includes investigation of active hardware for terminated or Transferred users globally, submission of Request Center tickets for decommissions or re configurations of hardware. Review of requests to ensure Service Level Agreement is met and AIMS is properly updated with hard drive information.

  •  Tasks: Ensures deadlines are met by managing assigned workload in daily queue, organizing, and prioritizing. Keeps management well informed on a timely basis on status and/or concerns for each assignment. Make sure queue updates are communicated at regular project status/quality meetings.

  • Communication Facilitation: Facilitates communication and negotiation within and across the project team(s). Ensure a common understanding by setting expectations in accordance with the Request Center SLA (Service Level Agreement), in order to meet 2 week collection of legal hard drives.

  • Mitigate Risks: Ensure risk and issue process is executed to achieve project success.  Escalates to appropriate level of management.

Vendor Deployment Coordination

 

  • Ensure quality and timeliness of service delivery, provide feedback and manage escalations.

  • Drive the development and maintenance of a consistent controls practice with vendor; ensuring accuracy in reporting in AIMS, Request Center , schedules, etc…

  • Drive continual service improvement.

  • Skills/Capabilities

     

    • Strong customer support and delivery orientation.
    • Strong communication skills. Capable of influencing others, builds relationships easily and is comfortable working in a collaborative team environment.
    • Candidate must be comfortable with escalation and transparency.
    • Strong analytical skills, prioritization, and decision-making skills

     Qualifications/Experience (Required)

     

    • College degree in related technical/business areas or equivalent work experience
    • 5 years experience in executing desktop related deployment activities 
    • Knowledge of desktop/client technology product offerings
    • Knowledge of technology risk policies
    • Excellent communicator
    • Ability to engage line of business managers effectively
    • Experience in coordinating third party desktop technical staff across multiple geographic locations
    • Proficient in the use of SharePoint, MS Office, Database tools
Req #: 160022537
Location: Brooklyn, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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