Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

Specialist I - Claims IM (November 29, 2018)

Job Description

We are looking for individuals with the following skills:

 

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

 

Communication Skills

• Effective verbal and written communication with both external and internal customers

• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

 

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

 

Analytical Skills

• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures

 

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

 

JPMorgan Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at JPMorgan Chase.

 

Training Schedule:

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

 

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

 

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. 

 

They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

 

We are looking for individuals with the following skills:

 

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

 

Communication Skills

• Effective verbal and written communication with both external and internal customers

• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

 

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

 

Analytical Skills

• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures

 

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

 

JPMorgan Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at JPMorgan Chase.

 

Training Schedule:

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

 

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

 

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. 

 

They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

 

Req #: 180058073
Location: Taguig City, 00 PH
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 10000 Philippine Peso (PHP)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.


Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.