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Business Intelligence Lead

Job Description


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management. 


The Business Intelligence (BI) team within the Enterprise Access Administration is responsible for analyzing operational data relevant to service operation for client access services delivered by JPMorgan Chase's Corporate Technology and Risk (EAA) Team. 


BI provides solutions for self-service data/cube access and user report generation, development of complex, custom reports, and in-depth analytical services including process, operations, and service diagnostics. Delivery of these BI services and solutions leverage industry-leading reporting technology, infrastructure management platforms and support processes all designed to drive the reduction of customer impacts and operational efficiency.


As a Senior Business Analyst, you will have the opportunity to identify improvements, facilitate change for both new and existing services. 


Core responsibilities include:

  • Be a data-driven problem solver
  • Drive the requirements management process to thoroughly understand and document analytic requirements, including identification of data sources, relevant processing, and determining the optimal analytics and/or reporting tools required
  • Create and leverage analytical approaches to perform analysis of domain specific source data to provide accurate statements and conclusions.
  • Drive analysis to reduce customer impacts and increase operational efficiency
  • Effectively use Data Visualization techniques to enhance translation of data and findings into understandable documents
  • Effectively present conclusions and recommendations to all levels of management
  • Understand, promote and drive governance standards in relation to trends and tools utilized
  • Lead multiple initiatives, establish and track success measures for each initiative and ensure delivery is met with various levels of timelines and expectations
  • Act as a liaison between the LoBs, Service and Process Teams, and Application Development/Support
  • Minimum 5 years of Business Intelligence Analyst experience in a large, matrix structured, mission-critical (preferably financial services) environment required
  • Strong interpersonal skills, including verbal, written, and listening skills
    • Technical report writing experience preferred
    • Experience gathering data and establishing a business case in order to build a persuasive argument in favor of an observed need for improvement
    • Experience in putting together executive summaries covering high level benefits of a project or initiative
  • Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies required.
  • Demonstrate the ability to work independently and as a member of a team
  • Advanced knowledge of Excel (pivot tables, charting, calculations)
  • Working knowledge of ticketing systems, KPIs and metric analysis
  • Knowledge of service desk and desktop support operations required
  • Experience in the support and implementation of technology processes and products
  • Relationship management
    • Maintain contact and give and receive regular updates from product owners
    • Must be seen as a leader in the organization and someone upon whom others depend
  • Meeting management
    • The ability to keep meetings between multiple parties on task
    • Must be able to resolve conflict and bring meeting participants to agreement on necessary priorities and deliverables
  • Professional certification(s) in a defined best practice methodology (ITIL, HDI, Six Sigma) preferred
  • Bachelor’s Degree (or higher), preferably in a technology/business related discipline, or equivalent experience
Req #: 160048039
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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