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JAVA - Applications Support Analyst

Job Description

Within Chase, Mortgage Banking helps customers achieve and sustain homeownership by offering purchase and refinance home loans to first-time and experienced homebuyers, servicing residential mortgage loans, and providing affordable solutions to customers struggling with their mortgage payments
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
Job Description:
 
Within the overall operating model, Technology Operations is responsible for operation of technology solutions. Frequently anticipates problems and analyzes ways to mitigate the risk. We articulate the business value and impact of advanced technical and non-technical information with ease. Provides guidance and acts as a resource to less experienced team members and helps them gain knowledge, experience and good judgment. Identifies when issues need to be raised to management and/or vendors for assistance.
 
Responsibilities:
  • The primarily responsible for accurate problem identification, recommendation of system or design fixes, and resolution of P1S1 incidents. 
  • Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users. 
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • This role will also conduct issue resolution, root cause analysis and remediation, capacity planning and Disaster Recovery planning and execution, must familiar with IT Risk Management and Audit standards.
  • This requires working closely with cross functional teams across the organization therefore strong relationship management skills are essential.
  • The role requires knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management. 
  • This role will provide 24x7 Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources. 
  • Work with a global team of production support resources, ensure quality, security and the enforcement of the Production protocols and standards, Originate ideas for, Drive, and Implement solutions for Application Service Improvement Plans and Capacity Planning.
  • Work with Technology Application Development and Production Support teams.
 
  • Bachelor's degree in Computer Science or  related technical or business area
  • Minimum 3+ years of applications production support/application development work experience
  • 3-5 years experience with production support and development life cycle in Web Based and Client/Server environments.
  • 3-5 years experience with Oracle, SQL, SQL Server DB, UNIX, Java, Servlet, JSP, Spring, hibernate
  • 3-5 years Production Support experience, preferably supporting applications in a mortgage servicing environment.
  • 3-5 years experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue.
  • Familiarity with technology deployment procedures.
  • 3-5 years experience with technology problem resolution procedures and triage.
  • 3 years experience utilizing scheduler software such as Control-M or Autosys, and file transfer protocols such as FTP and SFTP.
  • 3-5 years experience in developing detailed process workflow with automation orientation.
  • Contribute to training and knowledge sharing session between various technology Application Development and Production Support teams.
  • 1-2 year of Knowledge of  Splunk and WILY 
Preferred Skills:
  • Excellent written and verbal communication skills
  • Self confident, self directed, and ability to work with various levels of staff and management
  • Excellent time management skills
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Skilled in problem solving and analytical reasoning
  • Ability to work well in a team-oriented, agile environment
  • Strong analytical skills and an eagerness to learn new technologies
  • Technical skills in one or more of the following:
    • 24/7 Customer Support and Service Delivery Model
    • Application Support
    • Technical Problem Resolution
    • Network & Infrastructure 
    • Application Development
    • Business Analysis
    • Business Applications Knowledge
    • Business Continuity Testing Knowledge
    • Database Development
    • IT Risk Management
    • Operations Systems and Data Sources Knowledge
Req #: 150109236
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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