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Processing Associate – Global Business & Document Services

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Business & Document Services (GBDS) is the corporation's primary print production and distribution unit for JPMorgan Chase.  Global Document Services (GBDS) prints, inserts and mails over 1.1 billion mail pieces annually.  GBDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services.  GBDS produces a wide variety of products including postcards, letters, statements, checks, invoices and marketing material originated from its internal composition team as well as documents created by Output Systems.
The group's primary functions include, but are not limited to, the following:
  • Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution
  • Offering clients the following services:
  • First Class Mail presentment
    • Standard Class Mail presentment
    • Ecertified Mail presentment
    • USPS Express and USPS International Express Mail presentment
    • Fed Ex Letter/Packages/Freight presentment
    • UPS Letter/Packages/Freight presentment
    • Track One and Inner Office mail presentment
  • Providing and validating reconciliation of all files received daily and meeting client service level agreements
  • New business management to onboard new products
  • Change management to support technology and process improvements and document changes
GBDS continues to lead our firm with state of the art technology, new products and services, and opportunities for ongoing development.  This equates to a culture which fosters mobility for our team members.  The focus given to one’s success throughout their GBDS career is enhanced by cross-training.  Once you have mastered your departmental processes, we will focus on expanding your understanding of our business by rotating you throughout other departments within GBDS.  This will enhance your skill set and provide you with new avenues for learning our business and our organization.
Job Description
Processing Associates will be placed into one of our processing departments, however all departments require the following commitments:
  • Ability to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts
  • Must be able to work overtime, as production demands
  • Must be able to stand/walk for an 8 to 10 hour shift
  • Must be able to meet and maintain Quality and Productivity standards
  • Must be able to adapt to a change in the work environment, included, but not limited to:  daily directives from leadership, changes to standard operating procedures, and new technology
  • Must be team-oriented, with solid interpersonal skills
  • Able to maintain daily positive internal and external interactions, building upon team-driven success
  • Able to prioritize assigned work daily based on client Service Level Agreements
  • Willing to participate and maintain departmental work area maintenance (5S)
GBDS Processing Department Descriptions
Manual Document Processing Operations
  • Manually process documents end-to-end that are not supported by the automation process, including hand folding, stuffing, sealing, and metering of mail
  •  Assist with the interpretation and capture of UPS, FedEx and USPS shipping requirements
  •  Escalate and report all matters delaying the timely processing of printed data files
  •  Establish and maintain strong client relationships with Print, Insertion, and Dispatch.

Print Operations

  •  Daily coordination of document printing utilizing various state of the art printers (i.e., Canon, Xerox, Ricoh, IBM), in a Roll to Roll and Roll to Fold environment
  • Monitor print queues to support production prioritization based on customer service level agreements
  • Monitor  Videk camera technology that monitors printer output
  • Maintain a printer’s color consistency and output quality at all times

Insertion Operations

  • Daily machine operations utilizing Pitney Bowes and Bell and Howell high speed insertion equipment to process statements and letters
  • Ongoing validation of material quality and output quality
  •  Input vs. Output reconciliation utilizing basic math

Verify/Dispatch Operations

  • Move pallets of mail from production to shipping area, utilizing pallet jack equipment
  • Work with all mail couriers and their deadlines
  • Interoffice mail preparation and daily metering of mail
  • Data reconciliation and entry of production tickets

Warehouse Operations

  • Complete order requests for materials to support the production floor
  • Load and unload materials utilizing automated forklift machinery
  •   Coordinate recyclable material and containers for vendor presentment
  • Daily scanning entry, reconciliation and inspection of all incoming materials

 Quality Assurance

  • Validate production’s input and output on a daily basis, ensuring compliance with regulations, corporate policies, Lines of Business policies, and GBDS Standard Operating Procedures
  • Partner with project teams, project managers, and remediation teams to assist/advise as to new product processing/testing
  • Assist in defining root cause analysis reporting
  • Analyze end-to-end processes and provide process recommendations where controls are needed

You will be required to work a variable schedule, based on production needs.  GBDS is a 24-hour/7-day operation, including holidays.  

  • Self-motivated, proactive, proven ability to learn
  • Ability to effectively multi-task and work under pressure
  • Excellent time management and organizational skills
  • Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes
  • Strong verbal and written communication skills for interaction with various areas of the firm and levels of management
  • Candidate must be control-oriented and have a keen eye for detail
  • Strong team player with the ability to work in a diverse and global team environment
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.




Req #: 160008248
Location: Coppell, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 100 US Dollar (USD)

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