As part of Chase Consumer & Community Banking Operations, you’ll join a team dedicated to providing great service and support to customers and colleagues across Chase businesses and products.
This candidate will join the Lending Operations function within New Customer Engagement, a dynamic group of call center teams that handle account reviews and other requests with new and existing Chase customers. This includes answering customer calls about pending credit requests, assigning credit and welcoming new customers to Chase, and handling inquiries from our existing customers when Chase has taken credit action.
The High Risk Review - Call Center Credit Analyst will receive comprehensive training and certification, and then join our call center team assisting customers with questions and requests for credit and have the opportunity to make judgmental credit decisions based on the information presented.
At the start of your employment with us, you will be in training. This training is essential to your success so your attendance and punctuality during training is mandatory. In addition, we will evaluate your knowledge and performance during and after completion of training. Both your successful completion of training and our evaluation that you are ready to move into your role are requirements for your continued employment. Your schedule for training will be:
All New Hires are required to complete and successfully pass the Panel Evaluation during training in order to obtain Lending Authority. The Panel Evaluation Process is a component of training that evaluates your ability to apply the learned JPMC Lending Philosophy. In addition to fulfilling all other expectations of the position, your continued employment with Chase will be contingent on successfully passing the panel evaluation.
Work schedules will vary, and specific information for this opening will be provided by your Recruiter. In general, candidates must be willing to work schedules during our operating hours, which include evenings.
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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