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Reference Data - Applications Support Analyst

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
Risk and Finance Technology (RFT) builds and supports the firm's financial infrastructure to ensure Finance professionals have access to the tools and information necessary to deliver drive success. In partnership with Global Finance Operations, Corporate Systems Infrastructure (CSi), and others, we deliver solutions that meet the requirements of our key clients. RFT provides technology support for general ledger, profitability, cost allocations, treasury, accounts payable, reference data, project accounting and fixed assets, and reporting tools and the Risk applications.
 
Job Description:
 
Risk and Finance Technology (RFT) is seeking an energetic candidate looking for an Application Support Analyst to be part of a team managing day to day production support issues for a number of distributed applications related to the Reference Data Instrument and Pricing business operated by Risk and Finance Technology - Reference Data Operate.  The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
To enable an effective response to off-hours incidents a call-out rotation in maintained across the wider team. The successful candidate will be expected to be part of this rotation. 
 
Responsibilities:
  • To manage and resolve day-to-day production support issues for a number of applications that support Instrument
  • Reference Data processing throughout the world:
  • Incident and problem management
  • To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/
  • ConQuest, EPV, ITSM)
  • To create and update "run book" documentation for the supported applications as required
  • To participate in Critical Site Tests for supported applications
  • Engineer or Computer Science with relevant experience in Investment Banking domain shall be useful.
  • Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,
  • Corporate Action, fund accounting, clearance or the organizations that use these services
  • Previous exposure to application support
  • Experience with ITIL
  • Proficient in Unix scripting and SQL
  • Oracle, Sybase database and Tomcat/Websphere Application Server
  • Tools - Control M, Autosys, Geneos 
Preferred Skills:
  • Excellent proven problem-solving skills
  • Logical, able to think outside the box
  • Good interpersonal and customer-facing skills
  • Strong written communication skills
  • Flexible, co-operative and resilient
  • Able to work effectively under pressure and frequently changing priorities
  • Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,
  • Corporate Action, fund accounting, clearance or the organizations that use these services
  • Previous exposure to application support
  • Experience with MQ is preferred
Req #: 160019559
Location: Houston, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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