Apply Now    

Senior Enterprise Systems Management (ESM)Engineer - VP

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 

 

Senior Enterprise Systems Management (ESM) Engineer - VP - Singapore

GSO - Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global

Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides

global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and

execute industry-leading infrastructure management and support processes that are designed to minimize customer

outages and impacts.

 

Key Job Responsibilities (Include but not limited to)

- Provide operational & technical leadership & support, be accountable for important tasks such as: incident management,

internal customer consultations, security process & controls, resource management, application recovery & code

promotion.

- Manage technical bridge for P1 incident & work on action plans from Root Cause Analysis (RCA).

- Co-ordinate / manage of incident escalation to L3 engineering team.

- Manage operations request queue, assign requests to engineers & provide guidance.

- Manage / coordinate change promotions with L3 engineering team & related parties for change review, resource

assignment & schedule.

- Plan / coordinate MEPC events & PLM activities; perform failover & fall back for core monitoring applications.

- Develop and document processes, detailing many functions and accountabilities.

- Identify opportunities for business improvement and increased efficiency using metric analysis & own initiative.

- Manage JIRA requests assigned to operations queue. Work with project team for requirement & engineering team for

solution.

- Ensure security compliance with JPMC IT control policies applying to core monitoring infrastructure with CSA, RCSA and

associated action plans.

Requirement:

- 10+ years experience in a management role and managing monitoring infrastructure preferably in a financial industry.

- Technology proficiency in more than one of the follow products: Tivoli ( ITM6, TEPS, Data Warehouse), Netcool

(Omnibus, Webtop, Impact, Probes), VCOPS, SMARTS, SCOM, Edge.

- Innovative mindset.

- Automations solutions experience.

- Experience in developing detailed process workflow with automation orientation.

- Experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue.

- Strong analytical and problem solving, decision making and relationship building skills.

- Good understand of Change Management, Incident Management, Problem Management & Risk Management practices.

- Knowledge of the business processes that are supported by the work flow.

- Good experience with Microsoft Office products; Excel, PowerPoint, Access and Word.

Req #: 160019592
Location: Brooklyn, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.


Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.