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Client Service Professional | G/HHN - Brooklyn, NY

Job Description

Client Service Professional – G/HHN 
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $25 million to $2 billion. Our Commercial Bankers serve these clients by operating in 14 of the 15 top U.S. major markets. Our professionals' industry knowledge and experience combine with our dedicated service model, comprehensive solutions, and local expertise to make us the #1 commercial bank in our retail branch footprint.
The firm's broad platform positions us to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. JPMorgan Commercial Banking includes eight businesses: GHHN, Middle Market Banking, Corporate Client Banking, International Banking, Credit Markets including Syndicated Finance, Business Credit, Equipment Leasing, Chase Capital Corporation and Capital Placement Group, Community Development Banking, Commercial Real Estate and Commercial Term Lending.
GHHN Banking:
Commercial Banking's Government, Healthcare, Higher Education & Not-for-Profit (GHHN) segment consists of bankers, credit underwriters and service professionals who partner with product specialists from Public Finance, Asset Management Card Services and Treasury & Securities Services to provide industry expertise, local decision making and delivery, along with personalized service and a deep array of products, which are all critical to building long-term relationships.
Our client base includes:
  • Government:  County, city, town and village governments, fire districts, school districts, water authorities, libraries and municipal government and agencies of all kinds
  • Healthcare:  Major health systems, physicians groups, long-term care facilities, benefit managers, third-party administrators and health insurers
  • Higher Education: Public and private schools, colleges and universities
  • Not-for-Profit:  Cultural institutions, charitable foundations, museums, associations and social service organizations
The Role:
As a client service professional within our GHHN group, you will report to a Client Service Manager or Assistant Client Service Manager and operate under limited supervision as part of the Commercial Banking Team. You will serve as the primary relationship contact for the assigned GNPH portfolio and maintains face to face relationship with their client.  You will be responsible for various customer service, relationship management and operational control activities of an assigned portfolio of commercial customers. You will serve as the primary point of service contact for each client within your overall commercial portfolio. The assigned client portfolio will be comprised of the most complex: operating transactional accounts, treasury products and credit facilities. Extensive product knowledge and a broad understanding of operational flows are required to support this position. Additionally, you will be required to have the requisite skills to recognize service opportunities to refer bank products and services. You will also be expected to have an ability to make both joint and independent client calls with Bankers and Treasury Marketing Officers. Proactive portfolio management involvement will be essential to ensure data integrity of bank source systems and client contact information. 
  • Typically a minimum of three years or the equivalent, customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or financial service industry 
  • An evidenced and accomplished history of independent problem solving work 
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and procedures related to them 
  • Thorough knowledge of financial exposure and operational risk related to transactions associated with bank products and services 
  • An ability to understand complex customer structures, associated profitability reports and their impact to the segment P&L 
  • Command strong ability to use various bank systems 
  • Ability to work under pressure in a team environment
Req #: 160000382
Location: Brooklyn, NY US
Job Category: Account Servicing
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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