The New Customer Engagement (NCE) team includes operational functions core to the on-boarding of new customers. The Operations Readiness - Business Operations Manager is responsible for ensuring NCE Operations (Lending Services, Card Verification, and Apply by Phone) and their support functions are prepared for any change initiative. The role will provide direct and in-direct management to a team of individuals responsible for:
· Impact assessments
· Process flow documentation
· Procedure management
· Intranet content
· Change communications
· Training content
· Project SME support
He/She will be responsible for facilitating the assessment, prioritization and resourcing of NCE impacting initiatives to ensure alignment with the NCE Target State, in partnership with internal Strategy and Implementation teams and Operational areas, as well as, various external stakeholders including Risk Policy, Control Office, Operations Delivery Management and Marketing. In this role, the individual may also organize, direct, manage and control the activities associated with large scale strategic initiatives for NCE.
The ideal candidate for this role has 8+ years of leadership experience that includes operations management, performance and leadership development, communications, process reengineering, and project management with proven organizational development and influence/negotiation skills.
Strong project management and organizational skills
Building relationships and using influence
Executing for results
Analytical and technical skills
Bachelor’s degree required; advanced degree preferred
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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