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CCB Risk- Consumer Banking - Operational Risk, VP - Columbus, OH

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Operational Risk is the risk of loss resulting from inadequate or failed processes or systems, human factors, or external events. Operational Risk Oversight (ORO) is an independent “second line of defense” that proactively identifies potential operational risks and ensures adequate controls are in place to guard against financial loss. ORO is responsible for maintaining, monitoring, updating, and executing the firm’s Operational Risk Management Framework.

Our mission is to provide strong and sustainable Operational Risk Oversight for Consumer Banking (CB), Centralized Transaction Operations, Chase Wealth Management and their various supporting businesses through independent and continuous oversight aligned with the CCB and firm-wide Operational Risk management framework. Our coverage model includes coordinating with business stakeholders in risk identification, mitigation per appetite, analysis and reporting.

Responsibilities Include (but not limited to)
  • Maintain awareness of risk and control issues within the business whether self-identified or from internal /external audit 
  • Review internal and external Operational Risk errors for opportunities to implement new preventive and detective controls
  • Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement
  • Provide an independent, objective view of operational risk assessments, mitigation strategies and emerging risks
  • Understand the area’s Risk Control Self Assessment (RCSA), Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps
  • Maintain strong business relationships with internal clients and deliver presentations to senior audiences 
  • Participate in various Operational Risk and LOB meetings related to operational risk and control matters
  • Perform Risk Assessments by utilizing the Operational Risk management framework
  • Perform independent challenge assessment of adherence to RCSA standards and adequacy of the RCSA program
  • Develop positive working relationships and act as liaison with Corporate Operational Risk (COR) and peers across CCB Operational Risk Oversight in order to understand requirements and ensure an appropriate/consistent approach is adopted, and assure an open environment for collaboration, risk identification and remediation
  • Work with Operational and Control Officer personnel to obtain and review data necessary to evaluate control effectiveness
  • Provide Risk oversight and guidance as needed during operational process design to ensure compliance with Risk, Compliance and Legal policies and departmental procedures
  • Create, maintain and administer a sustainable framework for efficient and effective Operational Risk reporting across relevant Executives and Committees
  • Identify and assess severity and likelihood of issues for potential escalation and communication to Business Executives and Senior Risk Managers
  • Ensure ORO participation in control committees and other relevant governance forums meet required benchmarks
  • Participate as necessary in CCB Operational Risk Working Groups that continue to refine requirements within framework components as necessary
  • Provide coverage across the LOB for the Scenario Analysis and Operational Risk Capital components of the Operational Risk Management Framework

  • Bachelor's degree in Business, Finance, Economics, Accounting, or other quantitative discipline is required
  • An MBA degree and/or professional certification, such as CPA, CIA or CISA are preferred
  • At least 7 - 10 years experience in Financial Institution Risk, Business Operations, Business Process Improvement, Audit or Compliance
  • Strong knowledge of bank operations, and/or product support related business experience within the Consumer Bank
  • Strong analytical skills and proven ability to develop solutions to complex problems
  • Ability to understand business functions quickly and to assess the operational, financial, regulatory or reputational impact control issues
  • Excellent communication skills, both written and verbal
  • Enthusiastic, self motivated, effective under pressure
  • Must work well individually, and in teams
  • Strong desk top skills (Excel, Word, PowerPoint, Business Objects) with the ability to quickly learn new applications

Req #: 160040502
Location: Columbus, OH US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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