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Oversight & Control - CCB Program Sr Associate

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The Role:


The Consumer & Community Banking (CCB) Operations Control Team’s primary function is to implement an effective control framework across the CCB Operations organization.  The Central Support Services team provides reporting and analysis in support of the executive team, providing ongoing visibility of key control issues through a number of engagement forums.  This team executes ongoing “run the engine” support to ensure timely, accurate and relevant Controls reporting is produced to help drive the Controls agenda within CCB Operations.  Additionally, this team provides strategic analysis of control issues to help “connect the dots” across the organization, provide thoughtful leadership in the development of relevant models or approaches to address control issues, and support the development of actionable reporting products.  


This role will be broad reaching across all Consumer and Community Banking (CCB) lines of business supporting the Program Investigation team.  This team and role will review CCB Central Programs such as RCSA, Issue Management, and RED (Risk Event Data) for efficiency, effectiveness, and line of business execution through on-going risk based testing.  The individual selected for this role will have the opportunity to influence the test structure and methodology used to conduct the program reviews of each of the Programs. 


Major Functions:

  • Perform qualitative and quantitative inspection of Issues and Action Plans, customer corrections / RED activities, and of Risk and Control Self Assessments.
  • Report findings in a consistent and robust manner that align to the program team methodology.
  • Collaborate and consult with Functional Control Leads to understand the execution of the centralized programs, identify best practices, and ensure audit readiness.
  • Partner with CCB leadership and peers in driving open discussion and resolution of gaps identified.
  • Drive change through continual communication (written and verbal) with Control partners in CCB.
  • Ensure all required training is completed as appropriate and provide guidance and consultation to all CCB control officers and lines of business partners.

Knowledge and Skills Requirements:

  • Bachelor's degree in business, accounting, or finance related field.
  • Demonstrated in-depth knowledge of Consumer & Community Banking controls.
  • Demonstrated experience in Issue Management, RCSA, RED adherence, or quality testing with a wide array of responsibilities including executive communications, presentation skills, and leadership. 
  •  5-7 years experience in the financial services industry to include business operations, program management, risk management, audit or operational risk.
  • Knowledge of multiple CCB lines of business and its operational processes (desired).
  • Strong interpersonal and analytic skills, particularly influencing and negotiation.
  • Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues.
  • Effective communicator with excellent written and verbal communication skills.
  • Ability to manage multiple assignments and meet tight deadlines within a team environment.
  • Results oriented/self-motivator.
  • Strong people & relationship building skills.
  • Excellent organizational skills.
  • Sound business judgment and objectivity.
  • Flexible and creative thinker.
  • Ability to work well in a dynamic environment.
Req #: 160019352
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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