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Engineer Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.
Job Description:
The Engineer Manager within CCB STS Monitoring team will manage monitoring tool instrumentation of all critical and non-critical applications within CCB. You will manage a large team of engineer leads and associates across multiple locations to build and maintain monitoring solutions using leading monitoring solutions such as Splunk, Dynatrace, Wily and BSM. You will develop and maintain reference architecture of monitoring tools as well as manage vendor relationship.
Responsibilities include:
  • Define and manage Organizational and team specific goals and progress of goals throughout the year.
  • Total ownership of monitoring solutions. You will be required to build and manage state of the art monitoring solutions for critical and non-critical applications.
  • Build and manage development and career goals of employees of a large geo diverse team.
  • Manage one or more Agile Teams delivering quality monitoring solutions in a fast paced environment.
  • Maintain relationship with Command Center, Production Support and Application Development leaders within JPMC.
  • Build and manage Capacity vs Demand model, budget and resource forecast.
  • Build and manage service contract with vendors often resulting in tough pricing negotiation.
  • Manage large enterprise release related activities including building release playbook and flawless execution.
  • Build and manage reference architecture of monitoring tools and dashboards.
  • 10+ years of experience as a leader in Information Technology.
  • 5+ years of experience as a Manager in building and delivering quality software applications and/or monitoring solutions for software applications.
  • 3+ years of experience in working with vendor products and manage vendor relationship.
  • 3+ years of experience working with various monitoring tools such as Splunk, Dynatrace, Wily or BSM.
  • 1+ years of experience with Agile Methodology and managing Agile Teams.
  • Ability to manage geographically distributed and culturally diverse teams of Fulltime Employees and Consultants.
  • Must have excellent judgment and decision making and proven ability to make complex decisions based on prior experience.
  • Must have hands on experience in software application delivery life cycle.
  • Must have experience with various Operating Systems and Application Architecture.
  • Passionate in building and managing development/career plans of team members.
  • Experience with budget and resource forecasting.
  • Strong analytical skillset
  • Excellent written and verbal communication skills.
  • Bachelor's degree or equivalent experience
Req #: 160035370
Location: Wilmington, DE US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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