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Executive Director, Consumer Direct Channel Execution Oversight

Job Description

 
Role: Executive Director, Consumer Direct channel execution oversight- hires will be considered for all core mortgage locations
Background:
Mortgage Bank is expanding its presence in the affordable lending segment in order to making home ownership available to as many customers as are qualified to take advantage of it. With this objective, a new organization has been formed to design and implement a new business model in this segment.
Job description:
This role is responsible for the design and execution of affordable lending business model in the Consumer Direct channel, including elements like campaign design & analytics, sales process & model, lead generation strategies (e.g., lead aggregator partnerships). The role will report to Head of Affordable Lending and requires extensive interactions with the Consumer Direct channel - including the channel executive, site managers and frontline staff- as well as the Affordable Lending Strategy team and other functional teams (e.g., Marketing, Decision Sciences, Product, Community Outreach).
Responsibilities will include:
  • Develop execution model affordable lending in Consumer channel
  • Develop and implement sales approach for Affordable Lending leads (e.g., sales process, call routing)
  • Define site strategy for sales, operation and underwriting
  • Define target hiring profile, set and monitor hiring goals
  • Develop lead generation strategies in partnership with Marketing (e.g., lead aggregators)
  • Manage communication and maintain regular cadence with sales teams (e.g., sales events)
  • Directly manage a team of 2 to 3 associates/ VPs
 
Qualifications:
  • 4-year college degree required; advanced degree desirable
  • Leadership track record to drive change in a large organization
  • Strong problem solving and analytical abilities
  • Excellent written and verbal communication skills
  • Process and project management experience
  • Ability to multi task – given interactions with multiple teams
  • 10+ years experience in banking, preferably in mortgage,  in strategy, project management, and sales & operations leadership roles
Req #: 160045307
Location: Phoenix, AZ US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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