Global Unified Communications Service Owner
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
End Users Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 200,000+ workstations and 40,000+ remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery.
As part of Real Time Communications (RTC), Unified Communications manages telephony solutions, services in excess of 250k user endpoints and the back end infrastructure to support the environment; provide voicemail solutions; facilitate Unified Communication desktop integration. The team is accountable for all aspects of the service life cycle of Unified Communication products; including service strategy, service catalog, service economics, service investments, technology and functional roadmap, customer satisfaction relating to scheduled delivery of roadmap and design performance, vendor selection, engineering design, customer requirements and service demand forecast.
Global Unified Communications Service Owner is 100% accountable for Unified Communications services in the Americas, EMEA and Asia Pac and works in close partnership with the plan, build, deploy and operate functions throughout Global Technology Infrastructure -- including understanding customer requirements, budget forecasts, service roadmap, technology strategy and customer communications.