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CCB - MB - Dialer Collector I - Phoenix, AZ/ Tempe, AZ

Job Description

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.
Principal Duties and Responsibilities
  • Collect past due mortgage accounts.
  • Call customers and receive calls from customers to work-out payment arrangements.
  • Determine reasons for non-payment.
  • Negotiate payment arrangements
  • Offer suggestions/programs on how to meet their obligations, where appropriate
  • Advise of the possible consequences of not meeting the obligations.
  • May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.
  • Navigate and toggle amongst multiple computer programs. Document accounts
  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Knowledge and Experience

  • At least six months of telephone customer contact experience preferred.
  • Telephone customer contact experience preferred
  • Bilingual in Spanish is highly desirable
  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
  • Ability to complete repetitive tasks over a long duration of time
  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
  • Good analytical, communication, and negotiating skills
  • Ability to work well on a team and focus on results; adaptable and flexible
  • High school diploma or GED preferred
  • Strong PC experience and typing skills preferred


Req #: 160029772
Location: Tempe, AZ US
Job Category: Collections
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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