Internet Channel Manager - VP - Mortgage Banking (Home Equity) - Phoenix AZ
Job Description
Position Summary:
The Internet Channel Manager is responsible for defining and executing on business strategies for production originated via the digital channel. This role may have direct reports depending on business need
The following activities are assigned to this position:
Develop and implement strategies for profitable production initiatives
Execute strategies cross functionally through partnerships with Pricing, Sales, Marketing, Operations, and Servicing
Manage integration of related changes, through effectively communication with Sales and Operations
Direct existing programs focused production management
Understanding competitive offerings
Ensure reporting and metrics are utilized to demonstrate program results
Ensure strict adherence to Controls in execution
Recruit and Manage Segment Support Managers and/or Segment Support Analysts
Coach performance and lead employee career progression
This position requires a high level of strategy and analysis to translate initiatives in to action plans.
This position is for Chase Home Equity and will be focused on digital originations strategy and execution. The ideal candidate will have deep knowledge of all aspects of digital tactics, and have experience driving production goals centered around internet originations.
Principal Duties and Responsibilities
Oversee Marketing programs, lead routing strategy, pricing, sales execution, forecasting, and overall performance
Devise and manage the implementation of new processes / streamline programs to support production programs
Develop new business opportunities, which may include research, development of program specifications, and management of program implementation cross functionally within Mortgage, Home Equity, and across LOBs.
Develop customer performance / feedback processes for program evaluation via analytics and through constant interaction with customers using focus groups and surveys
Participate in requests for strategic opportunities and provide analysis of strategic decisions
Act as point of contact for all internal partners and assist with information coordination
Direct existing programs focused production management
Knowledge and Experience:
Bachelors in Business or Finance and at least ten years combined Mortgage or Home Equity experience in originations, retention, and/or operations. Practical working knowledge of financial impacts and governance for tactics and programs. Strong leadership, interpersonal, and communication skills (verbal and written) needed to work cross-functionally
Core Competencies:
Expert mortgage banking knowledge to effectively lead initiatives. Ability to translate business needs / strategy to process flow depiction. The position depends on a high-level of independent decision-making around simplification of processes, presentation building, written and verbal communication across varying levels of partners.
Unique Requirements:
Organization and attention to detail is crucial for this role
Strong understanding of the end-to-end origination process
Ability to manage the priorities of numerous urgent business requests
