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AM, GWM Ops AML/KYC Onboarding & Account Opening Team Manager (Brooklyn NY)

Job Description

Our Business
J.P. Morgan Asset Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Global Wealth Management (GWM) is part of the Asset & Wealth Management business segment. It has offered for over 160 years customized solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $1.25 trillion, it is one of the largest asset and wealth managers in the world.

Introduction to Role
GWM is establishing a market-leading function to help manage the regulatory risks involved in onboarding clients with special attention to meeting the regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. Key priorities include developing processes and procedures and driving global consistency as they are implemented to meet new and enhanced standards, along with having the appropriate controls, monitoring, and reporting in place. To be successful, the candidate must have a proven track record of effective leadership relative to change management and process re-engineering. This is a great opportunity for the right individuals to work in a fast paced dynamic team and to help identify and establish best practices within JP Morgan and the industry. 

Job Description
The Vice-President of Client Onboarding & Account Opening KYC/AML Specialist will be required to partner closely with key business and operations teams, Compliance, Internal Audit, respective Regulators, and senior management to ensure effective change management, documented procedures/standard operating procedures, effective communication of changes to all levels of management and internal partners. The primary focus will be to support business as usual risk mitigation and key initiatives to improving controls across the Client Onboarding & Account Opening space. The Vice-President will have strong analytical skills and communication skills (verbal and written). The candidate will need to work effectively in a team environment and must be able to adapt to a rapidly changing business and technological environment. They must be able to work on multiple tasks simultaneously and have strong organizational skills that enable them to prioritize their work accordingly.


  • Act as a subject matter expert on AML/KYC matters.
  • Work closely with key business stakeholders, Regional COOs, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client Onboarding & Account Opening Teams
  • Partner with the Client Onboarding Risk and Controls team to establish a quality assurance program for Client Onboarding to include methodology and sampling methods and ensure compliance with policy and regulatory requirements.
  • Ownership and proactive management of policies and procedures; Develop new or amend existing policies, guidelines, and desktop procedures with the Client Onboarding and Quality Control teams and drive global consistency as they are implemented to meet new and enhanced standards.
  • Identify gaps in policies and processes and liaise as necessary with other business units and stakeholders to escalate issues for resolution.
  • Ownership and proactive management of the various risks facing Client Onboarding & Account Opening.
  • Perform root cause analysis and work with appropriate groups to recommend controls and solutions when researching risk events, operational processes, and new regulatory initiatives.
  • Establish quality metrics and results to identify recurring control issues and track trends. Proactively assess areas for process improvement and make/propose changes as needed.
  • Create and support various management reporting tools.
  • Facilitate meetings, prepare documentation, and meeting minutes, as necessary.


  • Bachelor's degree or higher in Accounting, Finance, or Business preferred
  • 5-7+ years of experience within a financial services, operations, audit/compliance field preferred
  • Strong knowledge of AML/KYC requirements preferred
  • Strong knowledge of risk and control techniques/procedures
  • In-depth knowledge of risk management techniques from both a detection and mitigation perspective
  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
  • Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and technological environment.
  • Must possess excellent analytical skills, in addition to strong interpersonal and communication skills.
  • Strong organizational and time management skills, including prioritization.
  • Strong sense of accountability and ownership over "quality" and best practices around the quality, risk and controls process.
  • Flexible and able to work in a fast-paced environment to effectively meet deadlines
  • Series 99 Required (Or must obtain within 120 days of hire)
Req #: 160012785
Location: Brooklyn, NY US
Job Category: Asset Management
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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