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Mortgage Banking Support Supervisor - Jacksonville, FL

Job Description

As a Mortgage Banking Support Supervisor, this position is responsible for effective management, administration, reporting and controls for business performance and process improvements and functions within the Mortgage lines of business.


Ideal candidate must have a thorough understanding of regulatory, investor and state requirements and how they impact Default and Originations processes. Coordinate with other lines of business to identify and implement new or enhanced controls supporting regulatory, investor or state requirements and Chase policy.  Position interfaces with line of business managers, Default and Servicing partners, IT and Risk.


This position will be responsible for managing a small team of Valuations Quality Analysts and Operations Business Oversight associates, overseeing the performance quality of the monthly Default UW production.



The Mortgage Banking Support Supervisor will:

-Identify process improvements, execute solutions and effectively introduce new procedures to the staff

-Manage a team of Exception Analysts
-Train staff members to meet all Compliance, Quality and Bank requirements

-Assign work and track your team’s performance
-Monitor incoming volume and ensure the alignment of capacity and headcount
-Oversee departmental projects

-Provide solutions for issues with valuations pre and post delivery across Valuations

-Collaborate with Business Partners and AMC’s to resolve issues as needed

-Collaborate with your management peers on business goals, department objectives, and company initiatives
-Maintain all personnel files and employee records appropriately
-Effectively handle and resolve all escalated issues
-Achieve and maintain all department quality, volume, and service goals
-Conduct weekly staff meetings with your team. Provide coaching and/or feedback sessions as needed with each employee to review performance/expectations.


-Minimum 2 years mortgage experience
-Minimum 4 years supervisory experience in Mortgage Industry
-Excellent written and verbal communication skills
-Ability to follow complex methods and procedures in diverse routine and non-routine tasks
-Demonstrated ability to manage workflow and priorities

- Strong Written and Verbal Communication Skills Required
-Proven record of reliable customer service to internal and external customers
-Minimum 4 years Direct experience in coaching, mentoring and team
-Minimum 5 years Certified Residential Appraiser preferred

-Experience in Valuations QC Role
-High School diploma or equivalent

-Strong customer and partner satisfaction focus

-Must be able to handle difficult situations and deliver a positive outcome

-Understands the impact the role has on the overall Chase customer experience

-Experience in Originations and Servicing/ Default a plus

Req #: 160035616
Location: Jacksonville, FL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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