Is a technical resource proficient in the knowledge of CSO products and services with a working knowledge of company supported connectivity options, protocols, formats, and product functionality to be able to present and discuss these offerings to customers (internal and external).
Take a consultative approach to advising merchants on best processing practices and is able to translate client requirements to the correct system and product suite available on each platform.
Complete certification requirements with external entities to insure software integration with CSO meets all product and service standards for feature set, connectivity, industry, and regulation standards. Thoroughly analyze data transmitted to the certification host, produce results back to the client, and manages the interactive process of results/fixes with the client to ensure a successful transition to the production environment.
Manage small to mid-scale implementations and/or components of larger scale projects to successfully bring a merchant to full processing capability regardless of processing platform.
Collaborate with others (internal and external departments) when necessary and produces discovery documents and project plans that identify and track specific platform implementation requirements.
Proactively provide ideas and solutions for process improvement.
May represent Technical Implementations on CSO companywide project teams for new product development providing customer focus and viewpoint based on experience with customers to the project team, as well as provide in depth knowledge of how the new product would/could integrate with current technical offerings.
May train other team members.
Connectivity knowledge (i.e. MPLS, VPN, and Internet)
Protocol knowledge (i.e. TCP/IP, S-FTP, HTTPS)
Format knowledge - know how to read and consult on technical specifications (transaction and file based)
Diagnosing issues in applications, data messages, network connectivity
Excellent presentation, verbal and written communication skills
Excellent customer service skills
Act an agent for clients while ensuring company risks and controls are adhered to
Requires little supervision or oversight for day to day activities
Highly motivated with the drive to learn new skills
Team Player with the willingness to collaborate with other technical and non-technical partners