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Client Insights Manager

Job Description

Chase Commerce Solutions (also known as Chase Paymentech), a subsidiary of JPMorgan Chase, is a global leader in payment processing and the largest wholly-owned merchant acquirer in the United States. Chase Commerce Solutions serves some of the most well-known brands in the world, ranging from retail, e-commerce, restaurant, lodging and contractor/service provider to digital content and government agencies.
This role will be part of the new Quarterly Business Review Center of Excellence that's being formed on the Business Intelligence team to help provide strategic insights to our merchant clients through data mining and segmentation of consumer, network and merchant data. The objective is to develop valuable and timely insights to help our merchant clients grow their businesses leveraging the vast array of internal and external data assets available within the firm. The role will involve understanding key merchant needs from a business intelligence perspective and helping craft a standardized deliverable for the national merchants that can be replicated easily using a combination of issuing, network and merchant acquiring data. The role will allow the individual to understand the full payments value chain starting from the consumer, issuing bank, network, acquirer and the merchant and key data attributes that help drive insights for all parties. The role will also allow interaction with Card and Retail teams in addition to the Commerce Solutions teams and hence offers a terrific Payments 101 especially in today's rapidly evolving payments landscape.
The requirements for this role are as follows:
  • 3 years experience in data mining and analysis in retail, direct marketing, or other consumer-oriented business with large customer databases
  • 5+ years experience in the payments industry
  • Strong analytical skills - hands on knowledge of SAS/SQL programming is preferred
  • Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communications
  • Strong written and oral presentation skills, including the ability to convey complex information simply and clearly to senior business leaders
  • Strong influencing skills in working with internal as well as external individuals and organizations
  • Superior attention to details and process / project management skills
  • BS or MS in a quantitative discipline such as Statistics, Economics, Math, Operations Research or Engineering preferred
Req #: 160041353
Location: Wilmington, DE US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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