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Digital Program Manager, Digital Services

Job Description

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current mobile and online service offerings. We are investing in innovative ways to deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.

The Digital Delivery team is at the heart of driving that transformation, focused on building out a high performance digital innovation and development culture, managing the Digital book of work to ensure a single-experience driven roadmap, and working closely with the management team to build capabilities that will excite our customers and lower our cost to serve.

Key Responsibilities:
As a member of the Digital Delivery team, you will drive critical programs across Digital throughout the product development lifecycle, working closely with process owners, Lines of Business, Product Managers, Customer Experience/design teams and Development to:
  • Translate the strategic vision of the Digital organization into a coherent roadmap for delivery

  • Facilitate the development of program requirements, managing the interdependencies between cross-functional teams and programs, and coordinating activities required for end to end delivery

  • Provide inputs into the prioritization of roadmapped Digital programs, projects and tactical initiatives

  • Act as a single point of contact for program reporting, information and issues management

  • Conduct periodic roadmap reviews with program resources and stakeholders to effectively, and regularly, communicate program performance, progress of key milestones/deliverables, risks, issues, plan vs. actuals, management focus items, etc.
Qualifications:
The ideal candidate for this role must have in-depth, hands-on experience driving digital program process and delivery, with experience in industries that directly relate to banking or financial services being preferred. 

  • 5+ years experience in program management with a complete end-to-end understanding of product development methodologies in an Agile environment

  • Ability to thrive in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment

  • Excellent written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner ability to senior stakeholders

  • Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

  • Minimum BS or equivalent level of education/experience required.
Req #: 160028147
Location: New York, NY US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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