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Infrastructure Quality Assurance Analyst

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Technology Infrastructure Service Delivery (GTI) is the technology infrastructure organization for JPMorgan Chase, partnering with all lines of business to deliver a wide range of high-quality products and services. We provide exceptional project execution and financially disciplined approaches and processes in the most cost-effective manner by following three strategic objectives:

Stability and Security – Deliver a controlled, stable, resilient and secure operating environment

People – Develop and manage our people to build a high-performing, delivery-focused team

Delivery – Deliver business value through technology while improving efficiency and productivity

Subgroups within GTI

Global Services Operations (GSO) - is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

Within GSO, the Critical Infrastructure Operations team was formed to provide high level / dedicated 24*7 Level 2 support via  a follow the sun model for Keon, LDAP, Wintel/Unix System Administration,and DNS.  This dedicated team will provide the highest degree of service for these services and Active Directory – driving service improvement and ensuring the highest availability. 

  • BS degree in Computer Science/Engineering or other directly related technical field
Preferred Experience:
  • 5-7 years of software development lifecycle experience
  • 7+ years of practical quality assurance experience (EX: designing and executing test strategies and test plans).
  • Automation Testing experience highly preferred
  • Software Development (Waterfall, Agile) or Project Management methodologies .
Proficient in the following:
  • SQA Analysis- Ability to read and comprehend business requirements and high level design deliverables well enough to create detailed test cases.  Ability to map test cases to business requirements.  Basic understanding of development lifecycle and quality assurance phases
  • MS Office tools
  • Proven written and verbal communication skills.
  • Thorough knowledge of software design paradigms and techniques.
  • Excellent problem solving and troubleshooting skills.
  • Solid understanding of relational database concepts and proficiency with SQL
  • Experience with black box and white box testing techniques and methodologies
  • Experience with functional, regression, performance, and stability testing
  • Ability to effectively multi-task different testing assignments and projects.
  • Ability to produce test results in a manner that is clear and concise to management and customers.
  • Ability to work with a variety of technologies and third-party products.
  • Solid knowledge of defect tracking tools.
  • Strong knowledge in Testing Automation
Advanced in:
  • Application Lifecycle Management(ALM)
  • HP Unified Functional Testing(UFT)
  • Basic understanding including navigation between functional areas within the tool. 
  • Ability to input or load and execute test cases and document actual results within the tool. 
  • Ability to pull data from Testing tool for reporting;
Soft Skills:
  • Have an open attitude towards sharing ideas and knowledge.
  • Proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
  • Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience.
  • The ability to shift perspective from high level 'Big Picture' to low-level detail.
  • Strong prioritization, time management, and organizational skills
  • The ability to present and absorb complex ideas quickly and accurately.
  • The ability to meet tight deadlines.
  • The ability to work within a large team, sometimes under stress, but always under control.
  • The ability to work efficiently as a sole analyst as well as part of a team.
  • Self confidence and authoritative manner without being over bearing.
Req #: 160038209
Location: Whippany, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 6000 US Dollar (USD)

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