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Mortgage Banking Support Supervisor - Lewisville, TX

Job Description


The Valuations Quality Exceptions Management Team focuses on exceptions related to appraisal fee, background license and appraisal reassignment requests from AMC vendors vital to Mortgage Banking.  The individual occupying this role will manage a team of Quality Analysts and monitor pipelines related to the exceptions to keep the pipelines moving, identify capacity/volume adjustments and maintain positive partner relationships. They will ensure that Chase retains a consistent and high level of quality in product and customer experience.

The Mortgage Banking Support Supervisor will:
  • Identify process improvements, execute solutions and effectively introduce new procedures to the staff
  • Manage a team of Exception Analysts
  • Train staff members to meet all Compliance, Quality and Bank requirements
  • Assign work and track your team’s performance
  • Monitor incoming volume and ensure the alignment of capacity and headcount
  • Oversee departmental projects
  • Provide solutions for issues with valuations pre and post delivery across Valuations
  • Collaborate with Business Partners and AMC’s to resolve issues as needed
  • Collaborate with your management peers on business goals, department objectives, and company initiatives
  • Maintain all personnel files and employee records
  • Effectively handle and resolve all escalated issues
  • Achieve and maintain all department quality, volume, and service goals
  • Conduct weekly staff meetings with your team. Provide coaching and/or feedback sessions as needed with each employee to review performance/expectations.
  • Position will require you to work a  pipeline in addition to your Supervisory role
  • Manage exception order pipeline through various reports
  •  
  • Minimum 2 years mortgage experience
  • Minimum 10 years supervisory experience in Mortgage Industry preferred
  • Excellent written and verbal communication skills
  • Ability to follow complex methods and procedures in diverse routine and non-routine tasks
  • Demonstrated ability to manage workflow and priorities
  • Strong Written and Verbal Communication Skills Required
  • Proven record of reliable customer service to internal and external customers
  • Minimum 10 years Direct experience in coaching, mentoring and team preferred
  • Minimum 10 years Certified Residential Appraiser preferred
  • 5 years minimum experience in Valuations QC Role
  • High School diploma or equivalent
  • Strong customer and partner satisfaction focus
  • Must be able to handle difficult situations and deliver a positive outcome
  • Understands the impact the role has on the overall Chase customer experience
  • Experience in Originations and Servicing/ Default a plus
Req #: 160032778
Location: Lewisville, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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