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Digital UAT Lead

Job Description


Chase is the neighborhood bank for thousands of communities across the country Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 250,000 employees across the world to help achieve this goal.


Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Position Overview

The Digital UAT Lead is a key member of the Digital Product team and is responsible for end-to-end UAT testing responsibilities related to Emerging Payments projects and initiatives. This versatile team player is independently responsible for the UAT workstream, playing a collaborative role across functional teams. As a diverse contributor to the Product team, the individual will support the Emerging Payments Product team in a testing capacity throughout the product development lifecycle.

Responsibilities include:

  • Expertise in planning, constructing, and executing test script
  • Apply business and functional knowledge , such as testing standards, guidelines and methodology, to meet overall objectives
  • Log, track, report and follow-ups on defects, program Change Controls & work order requests
  • Maintain items on the Program backlog for future releases
  • Create strategy for cross-Lines Of Business (LOB) engagement and a framework for on-going evaluation and audits

Position Responsibilities & Activities


The individual will be required to:

  • Coordinate with release management team on test cycle schedule and testing readiness
  • Review test requirements, develop test plans and test cases for each phase of the project
  • Develop and communicate testing approach and present plans to stakeholders
  • Write and execute test scripts for user acceptance and regression testing based on functional specifications and business requirements
  • Document and validate test results and ensure the test requirements are met
  • Identify project gaps, risks and defects and develop mitigation plans and workarounds as necessary
  • Coordinate with Technology and Operations partners to resolve defects to ensure proper implementation
  • Update and maintain inventory of test scripts developed for each project release and regression testing to ensure alignment with the current system functionality
  • Partner with Technology to develop automated tests
  • Build and manage a team of testers within his/her LOB or function and provide reporting to testing program and Product management
  • Work with other testing teams across functions/lines of business (LOBs) and coordinate testing efforts
  •  Work closely with Product, Project Management and Program Management teams to support all initiatives that have a testing component (e.g., soft launch, merchant testing environments, testing with external partners, etc.)
  • Work with Product, Developers and Business Analysts to understand the specific needs of the project/product for testing
  • Review testing artifacts developed by QA team and provide feedback
  • Escalate issues and risks to management as required
  • Oversee defect management (prioritize and report defects accurately), including tracking, reporting, and resolution
  • Perform ad hoc testing, as necessary

Skills required (essential)


Candidates must have:

  • 4+ years professional experience at a large financial institution
  • 4+ years experience with UAT and regression test case design and test execution
  •  6+ years related work experience overall
  • Deep knowledge of testing life cycle, with experience managing testing teams
  • Excellent time management skills and ability to prioritize and execute tasks within tight deadlines
  • Excellent analytical, oral and written communication skill
  • Excellent interpersonal skills necessary to work effectively with colleagues
  • The ability to facilitate meetings among stakeholders with diverse points of view


Skills desired

  • Knowledge of/experience in Client Onboarding, AML and KYC preferred
  • Advanced knowledge and experience using Excel and ALM strongly preferred
  • Strong communicator and team leader; self-motivated team player
  • Detail-oriented and highly organized
  • Knowledge of software methodologies (e.g., waterfall, iterative and agile) and how it drives design approaches and techniques
  • Ability to prioritize needs of the business and project to make effective, timely decisions and tradeoffs
  • Ability to research and resolve issues independently while working across teams to acquire information
  • Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
  • Interest in helping build digital commerce products and driving a delightful consumer experience
  • Knowledge and experience working in retail banking, payments, e/m-commerce, online and mobile platforms is a plus
Req #: 160017865
Location: New York, NY US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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