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Compliance Director – Records Management

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Information Management:
JPMorgan is obligated to retain and manage records in compliance with legal, regulatory and business requirements.  Global Information Management (GIM) is a compliance function that is responsible for leading strategic development of global priorities, and is accountable for governance and oversight of the record retention and records management risks faced by the firm.
Role Overview:
The role is a critical component of the Records Management framework and will drive the execution of global and regional priorities and strategies. The Records Management director will be responsible to set forth a global, risk-based approach to records management processes and controls ensuring that projects and related processes are performed in accordance with program strategy and implement consistent and compliant records management practices across the company.

Key responsibilities:
  • Support Head of GIM as a strategic partner for records management program development and execution
  • Define records management stakeholder role in non-records management policies and its review responsibilities
  • Oversee records management program and develop an escalation and remediation process for records management-owned, records management-identified and records management-impact issues.
  • Set forth a global risk-based approach to the monitoring and testing of record management-related processes and controls provide consultative program guidance to regional partners and lines of business
  • Prepare Executive level communications, including presentations to Committees, Steering Groups and Regional Heads
  • Establish working relationships and routine interface with project sponsors, key stakeholders, Audit, Risk, Privacy, Legal, Compliance and other key business partners to nurture alliances and set consistent standards for global program requirement, in alignment with the records management framework:
    • Implement sustainable records management practices
    • Set strategy for policy and procedure development and maintenance
    • Create, implement and maintain record keeping and oversight structures
The ideal candidate will be:
  • A strong thought leader who has success in building strong diverse teams
  • Independent thinker who is personally accountable for results
  • Extremely organized, with the ability to influence vertically and horizontally across the company
  • Strong prioritization skills, able to juggle complex priorities to meet immediate and unpredictable deadlines while also ensuring that longer-term projects are completed
  • A problem solver able to analyze business issues and suggest best in class solutions
  • An excellent communicator who is able to influence business leaders and interpret complex legislation and policies to represent these effectively to target audiences
  • A strong team player, committed to delivering to high standards and on schedule  
  • Willing to travel to other JPMorgan Chase offices occasionally
  • BA/BS degree required  
  • 8-10 years experience related to Records Management experience required; Financial Services Regulatory experience a plus
  • Must have understanding of regulatory and compliance environment and lifecycle
  • Experience in leading and motivating staff and project teams in a matrix environment
  • Strong project management skills, with prior experience managing time sensitive projects
  • Excellent Executive-level oral and written communication and presentation skills
  • Experience establishing and meeting goals, tracking and driving enhancement opportunities, and presenting progress of the same to senior management
  • Strong leadership and partnership skills required; ability to effect change, and appropriately exercise authority in a collaborative environment
  • Highly organized, extremely detailed and control oriented 
  • Experience interacting with legal, compliance and audit departments
  • Strong PC Skills including Microsoft Excel, Access, Word, PowerPoint and other reporting tools 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
 JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran
Req #: 160015901
Location: Jersey City, NJ US
Job Category: Compliance
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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