Apply Now    

CCB Quality Analyst II, Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

This individual: 

·         Manages the quality assurance processes for a function and/or line of business, including implementation of operations policies, processes and services

·         Manages and directs team activities and monitors progress

·         Manages resources and operating expenses

·         Recommends and implements enhancements to improve effectiveness and efficiency of services and systems

·         Acts as escalation point for line of business/QA when consensus on issues cannot be met

·         Monitors the control environment and operational environment for changes which impact testing

·         Coordinates with Global Strategy Manager to identify potential activities for offshore environment, aids in development of testing, and acts as a liaison with offshore team, provides SME and guides proper completion of offshore testing

·         Manages and directs team activities across multiple testing programs

·         Must successfully lead others to meet required monthly quality and productivity standards

Required skills include:

  • multi-tasking
  • issue resolution and problem solving
  • organization and time management
  • excellent written and oral communication
  • analytical skills
  • leadership
  • risk and control management
  • high degree of professionalism, self-motivation and sense of urgency
  • advanced relationship building and conflict management
  • advanced strategic planning and budget management

Required knowledge base should include:

  • mortgage line of business with experience in multiple disciplines/functions
  • business processes and procedures
  • business strategic direction
  • products
  • industry and regulatory standards
  • corporate policies

Position requires a minimum of five (5) years relevant LOB tactical experience in mortgage, default, origination, operations, or QC along with:

  • minimum of three (3) years’ experience in oversight functions such as auditing and/or operational quality assurance
  • minimum of two (2) years’ experience supervisory/management leading team(s) with direct reporting relationship
  • Bachelor's degree in business, finance, or related field, or equivalent work experience.
Req #: 160031352
Location: Jacksonville, FL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.