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Loan Processor (Home Equity) - Phoenix AZ

Job Description

Position Summary

The Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, and asset and liability documentation. The incumbent is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact. Responsibilities include prepare and move mortgage loans to closing. Additionally, the Loan Processor will review the documents to ensure they meet loan conditions, and with the Mortgage Banker coordinate with all parties to obtain additional documentation. Responsibilities also include completion of loan submissions and updating the conversation log as needed.


Business Description

Operations teams are located nationwide which handle the processing and closing of mortgage applications generated by the sales teams.  Operations works to build functional excellence by delivering consistent customer and sales team support throughout the loan process with a focus on the customer experience and internal business controls.


Principal Duties and Responsibilities

Daily use and management of Chase Pipeline Prioritization System (PPS).

Process and prepare mortgage loans (conventional and government, purchase and refinance) under various loan programs for closing in accordance with policies & procedures.

Work directly with customers to ensure high customer satisfaction.

Maintain system accuracy, issue proper disclosures as required by federal regulatory compliance and review rate lock and point objectives for accuracy.

Set up files and order all necessary exhibits for appraisals and credit reports.

Prepare and calculate income and assets thoroughly before submission to underwriting.

Order and review title insurance, appraisals, loan payoffs, flood and tax certificates and surveys, and thoroughly review all documents before submission to underwriting.

Obtain and review documents for compliance with loan conditions with the Mortgage Banker, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings.

Check alternative documentation for accuracy and potential problems.

Manage pipeline via daily PPS


This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.  As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.  Note that any felony conviction within the last seven years will disqualify you from consideration for this position.  Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. 
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.   As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.  
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm.  Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase.  Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting.  Further information about NMLS and registration requirements of registration can be found at:


Knowledge and Experience

Experience in mortgage loan processing (conventional and government, purchase and refinance, FHA/VA)

Minimum 1-2 years of experience strongly preferred.

Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience

Demonstrated ability to analyze financial statements, tax returns, and other means to verify personal income

Solid analytical and problem solving skills preferred

Ability to manage pipeline daily while meeting monthly production and quality goals

Excellent organizational skills (ability to prioritize) preferred

Excellent written and verbal communication skills preferred

Minimum 1 year of computer experience preferred, preferably with automated originations system strongly preferred

High school diploma or equivalent required


Core Competencies

Excellent verbal and written communication skills

Expertise in producing quality files to ensure passing of all quality audits throughout the process

Proven interpersonal skills that build lasting relationships with internal business partners

Desire to spend the large majority of your day on the telephone with customers while meeting all desired call monitoring benchmarks

Strong negotiation skills

Desire to work in a fast paced environment while successfully handling several priorities each day

Strong knowledge of the mortgage process



Req #: 170000147
Location: Phoenix, AZ US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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