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Sr. Specialist III, Chargebacks - Commerce Solutions - Tempe, AZ

Job Description

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.


Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns. 


We have opportunities for Senior Specialist III in our Chargebacks group.

  • Support Credit disputes
  • Distribute work to overtime eligible employees, train and assist personnel as needed with dispute/chargeback  processing
  • Handle emails and investigations, research and escalate system issues
  • Provide manager support when he/she is absent or unavailable
  • Assist and support the Relationship Managers and Specialist for the Managed Accounts relating to chargebacks and retrievals
  • Handle escalated calls from the chargeback team.                                                                                                                                         

Our Chargebacks Team ensures our merchants receive superior support throughout the chargeback cycle by acting as an advocate on their behalf. We are looking for individuals with a passion for supporting a team and include the following:

  • Proven Leadership and ability to lead by example
  • Proven ability to train, coach and motivate team members
  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines, ability to prioritize multiple workloads
  • Experience working in a high volume, fast paced environment with specific SLAs in place to meet customer/ client expectations
  • Strong verbal/written communication skills
  • Proven decision making and strong judgment making skills
  • Demonstrated ability to critically think through issues and analyze data to recommend solutions.
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Demonstrated analytical, reconciliation skills
  • Motivated, self-starter who can work independently
  • Must be adaptable to change and supportive of management decisions
  • Strong computer skills including Word and Excel
  • Able to work overtime as needed

 

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

  • High School Diploma or equivalent required, Bachelor’s Degree preferred
  • 1-2 years leadership experience preferred
  • Strong working knowledge of Visa/MasterCard operating rules and regulations pertaining to Chargebacks preferred
  • Fluency in Windows Operating Systems and Microsoft Office tools
Req #: 160030709
Location: Tempe, AZ US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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