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SPG NY Applications Support Engineer

Job Description

Applications Support Lead will provide production support services for the Securitized Products business, including trading, risk and market risk and services.

 

They will be responsible for providing 24 x 7 x 365 support coverage performing troubleshooting/triage of incidents, working user queries and tickets, VP level escalation management, providing monitoring support at the infrastructure, application & middleware layers, resolving and reporting of incidents for our production environments, root cause analysis and prevention of future incidents. Ensuring we meet business and client SLAs and technical compliance requirements.

J.P. Morgan is devoted to building the best and most respected financial services company in the world, serving our clients and growing our communities globally. With $18 trillion assets under custody the world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world. J.P. Morgan’s professionals are at the center of the world’s financial markets, all focused on helping clients outperform their benchmarks.

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase

 

As a member of the Production Management team supporting global applications, you will establish and maintain Global relationships with business users, perform escalations of critical production environment incidents, and proactively identify patterns for recurring incidents to determine root cause to improve service capabilities. 


In-depth knowledge of SPG developed Risk, Trading, P&L and data platforms. Atrium Risk and BondStudio top150 applications.
Req #: 160049501
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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