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Operation Section Manager

Job Description

This position will oversee a team of Service Center Associates to support the CPC Securities Based Lending Service Center in Columbus for Chase Wealth Management. The position will require familiarity with all aspects related to brokerage operations, lending, as well as Chase Investment products, services and sales objectives. Candidates must have experience and expertise on telephone technology and customer service techniques, preferably in Brokerage Operations. The candidate must work horizontally with our internal business partners to improve quality and productivity.  Candidate will also prepare and maintain special projects as directed. 

  • FINRA Series 7 and 63 licenses required;  Series 24 preferred
  • Previous successful customer service, or call center experience required, preferably in a Brokerage Customer Service environment
  • Knowledge of the JPMorgan Chase organizational structure and the ability to work across multiple LOBs
  • Demonstrated exceptional problem solving skills
  • Excellent communication and strong customer service focus 
  • Ability to communicate effectively with peers, support services, and other units
  • Strong computer skills - Microsoft Word/Excel
  • Technologically proficient with the ability to coordinate multiple projects
  • Effective written and oral communication with good analytical skills required.
  • Bachelor degree or equivalent; demonstrated experience in the related industry
Req #: 160037756
Location: Columbus, OH US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

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