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Oversight & Control - Issue Management Sr Analyst, Associate - Wilmington, DE

Job Description

The Control Team’s primary function is to solidify an effective Firm-wide control framework, looking within and across the lines of business, to identify and remediate control issues with a sense of urgency regardless of the source.  The Team will partner with all other control disciplines, adding an additional layer of defense supporting Compliance, Risk, IT Risk, and Audit, among others.  The Team will work in partnership on the development of new, and oversight of existing, control functions and protocols throughout the Firm and will provide a centralized view of and from all control functions, assisting in immediate, real time problem detection and escalation.  This process will enable the firm to engage the appropriate teams in a timely manner, and provide the ability to quickly remediate critical control issues across all the impacted areas of the firm.  While ultimate responsibility for the effectiveness of the control environment rests with the LOB CEO’s and the Corporate Function Heads, the Control Team will partner closely with business partners, Risk, Legal, Compliance, Audit, Finance, and ITRM functions.  Candidates can expect to work with cross-firm Corporate and LOB Operations Risk Management areas on the development and enhancement of an effective Control organization.


This individual will be responsible for the Card Issue Management triage process.  Core responsibilities include effectively managing the issue triage process, issue disposition, end to end Issue Management reporting.  Successful execution of responsibilities requires strong influencing, partnering, and communications skills interacting across Card and all CCB lines of business. This individual will also provide back up for the Card AP Closure process, RED event detection program and the Card KEYS.



  • Leading Issue Triage meetings, driving towards appropriate disposition of all items submitted for consideration
  • Working with Legal, Comipliance, Risk and Card Controls teams to continue to improve and evovle the Issue Management process
  • Collaborating with x-LOB Issue Management peers to share and leverage best practices
  • Managing all related communication (in take and output)
  • Managing Issue Management reporting requirements



  • Bachelor's degree required
  • 5+ years of experience in Operational Risk, Controls, Audit or Operations
  • Effective communication and negotiation skills at the Senior Management Level
  • Strong and effective communication and collaboration skills to develop relationships with various business and support groups
  • Strong organizational, project management, and multi-tasking skills
  • Strong decision making, analytical and creative thinking skills
  • Understanding of systematic processes for identifying and escalating risk and control weaknesses  
  • Action-oriented and effective listening skills
  • Knowledge of operational processes desired
Req #: 160017803
Location: Wilmington, DE US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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