As the leader of the Operations Infrastructure Workforce Management Team for Consumer and Community Banking (CCB), you provide leadership and strategic guidance to staff across multiple sites and Lines of Business. The Workforce Management team is responsible for the planning and scheduling of Call Center Specialists supporting the CCB Contact Centers.
In this role, you will be responsible for the design and development of goals and strategies within Workforce Management. You will also lead a team of individual contributors and managers that provide direct support to Senior Leadership in CCB Operations Call Centers.
Principle Duties and Responsibilities:
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