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Software Quality Assurance Lead

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.


As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.


The CCB Business Engineering group provides centralized prioritization, planning, design, and execution leadership & support for large, complex, technology-dependent programs & projects that cut across CCB business and functional units.


The Program Execution of Business Engineering is comprised of 3 main functions: Execution, Testing & Delivery


Under Testing, the Quality Assurance group partners across CCB business units to define strategies and approaches for QA & User Acceptance Testing activities as well as setting and stewarding sound testing methodologies. Our success is based not only upon talented people and teams using sound business methods, but also upon a key set of principles and success measures.


CCB Business Engineering has an immediate opportunity within its Business Quality Assurance team for a Business Quality Assurance Lead.  The QA Lead is primarily responsible for managing and coordinating QA & UAT planning (strategies, timelines, scripts), execution (prioritization, monitoring), and defect management & reporting activities across the CCB Lines of Business to ensure consistency and control.


Responsibilities include but are not limited to:


•Creation and execution of detailed test plans as well as cross-functional assessments

•Progress reporting, defect tracking and risk assessments

•Participation in internal process and procedures improvement projects

•Assess risk to quality based on results of verification and validation and making appropriate recommendations. 

•Coordination with other UATs, QA Leads, Project Managers, Development Managers, and QA Core members

•Creation and exectuion of End-to-End business process scenarios


  • Intermediate to advanced experience with test planning, test execution and defect management
  • 5+ years of Quality Assurance experience with minimum intermediate knowledge of software development lifecycle principles and quality assurance methodology
  • 4+ years of experience working with developers, project and/or release managers
  • Solid understanding of Project Management methodologies and deliverables; experience in Project Management is desired
  • Previous experience with project risk assessments and the communication of these assessments
  • Experience with testing tools such as Quality Center/ALM, Mercury's Test Director, Winrunner or Loadrunner is preferred
  • TSYS and Consumer banking/credit card experience is a plus
  • Intermediate to Advanced MS Excel, PPT, Word, Project skills
  • Strong verbal and written communication skills as well as effective meeting facilitation skills
  • Outstanding in-person and virtual team skills are a MUST while also being able to work independently
  • Strong supervisory and people management skills, coaching & development, prioritization, managing capacity, and giving feedback
  • Strong relationship and/or client management skills
  • Ability to influence and negotiate across a wide variety of stakeholders to achieve desired outcomes
  • Able to manage time effectively, prioritize and escalate appropriately
  • Strong attention to detail, follow-through and results orientated
Req #: 160025745
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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