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Compliance Legal Security - Applications Support Analyst

Job Description

Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management. 
Job Description:
The Legal, Compliance and Security (LCS) organization supports regulatory and compliance requirements of the
Compliance line of business with applications that monitor and report on suspected anti-money laundering activities along with screening activities of individuals and companies. Also supported are applications that manage litigation and other legal activities including the management of spending with external law firms?
The Corporate Compliance Tech (CCT) application portfolio is experiencing significant growth as existing applications are being expanded to include global capabilities. The Global Systems Technology group is a part of the CCT portfolio, providing technology solutions to help Compliance group conduct their business efficiently.
The Application Support Analyst is responsible for ensuring Compliance Systems Application availability. This position will also have input on Service Design, Service Transition, Service Strategy, and Continual Service Improvement across the application portfolio.
In this role, you will be responsible for:
  • Incident Management
  • Problem Management
  • Event Management
  • Risk Management
  • Change Management
  • Release and Deployment Management
  • Knowledge Management
  • Own incident resolution for LCS
  • Own root cause analysis for LCS
  • Provide infrastructure and application support for: - Windows, Linux & Unix servers
  • Oracle, SQL Server, & other databases
  • Web Services
  • Application level monitoring
  • Utilize Batch Scheduling Tools
  • Utilize monitoring tools such as:
    • VCOPs
    • Tivoli
    •  Apica
    •  App Dynamics
5+ years of experience in IT operations, infrastructure support
  • 5+ years of experience in IT operations, application support
  • 3+ years of experience in formal incident and problem management
  • Knowledge of ITIL processes
  • Experience in Web administration - IIS
  • Experience in Batch Scheduling
  • Apache
  • Preferred Skills:
    • Experience in Power Shell, Unix, SQL, or Java scripting
    • Experience with configuring monitoring tools (Tivoli, VCOPs, CA Wily, etc.)
    Req #: 160025776
    Location: Dublin, OH US
    Job Category: Technology
    Employment Type: Full Time
    Potential Referral Amount: 3000 US Dollar (USD)

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