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Operations Analyst, Finance Reference Data

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at



Finance Reference Data (FRD) is responsible for providing a wide range of Finance and Accounting services to Business and Finance clients globally. Services include managing all aspects of core Financial Data Dimensions including Legal Entity, Business Unit, GL Account, Product, and Data Source.  The FRD team performs transaction processing for add/change/close requests, provides data content analysis & mapping support across all Lines of Business, supports cross-firm project efforts related to Business, Regulatory, and Conversion events, and engages in a variety of support activities (Re-engineering, Production Support, Process/Policy/Procedure Management, Metrics Reporting, Controls, and Service Support).  



FRD Support Services is the centralized group in Finance Reference Data for FRD issue management, as well as FRD Control and Compliance, SharePoint, Website, Training, and Communication requirements. The team also provides Level 2 Support for FRD Client/Help Desk questions. 


In this role, the individual will be providing operational management and support with responsibilities including the following:


  • Provides FRD Control and Compliance Support

  • Works on SharePoint Requests/Needs

  • Answers Level 2 FRD Help Desk questions

  • Assists with RDI Onboarding

  • Facilitates the daily FRD Production call

  • Maintains the Open Issue Log tracker

  • Assists with the Annual Business Unit and General Ledger Account Purges

  • Supports FRD Business Resiliency

  • FRD Website Support

  • Maintains and provides FRD Training

  • Supports FRD Certifications

  • Assists with SDM Admin duties

  • Represents the team in group client meetings to facilitate issue resolution

  • Position has the authority to implement operational changes to resolve issues.  This activity encompasses gauging the severity of the issue and its impacts, determining an appropriate solution, and implementing the resolution. 

  • Independently assess when and what type of messaging is needed for issues, changes to the system, or other system details and craft communications to key parties

  • Manage the WRM process, create op models for the process, and lead the monthly operate release process

  • Bachelors degree in MIS, Finance or Accounting

  • 3 plus years professional experience with at least 1 year of related finance and accounting experience

  • Strong problem solving ability and analytical skills required

  • Detail oriented and precise

  • Must be able to effectively prioritize and multi task

  • MS Excel, MS Access, SQL, and SAP knowledge desired

  • Must be flexible (capable of team work and independent effort) within a virtual team that encompasses different locations, countries, and time zones.

  • Proactive, independent and self-managing

Req #: 160041088
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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