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Infrastructure Inventory & Demand Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.

The Inventory & Demand Manager will manage the CCB Infrastructure Inventory and Demand Management (IIDM) teams within CCB Shared Technology Services providing visibility into and operational support of application and asset inventories and supporting all forecasting and brokerage management of infrastructure demand within CCB‘s IT portfolio.  This position will be responsible for working with senior management and the firm’s infrastructure teams to provide visibility into and understanding of the firm’s infrastructure asset & application inventory systems, partner with application development and infrastructure support teams to perform updates in the systems of record, and generate reports used to review system of record data quality and drive remediation efforts of identified breaks. 

The role is also responsible for coordinating regular infrastructure demand forecasts amongst the firm’s infrastructure support teams and partnering with those teams through provisioning activities ensuring timely delivery of infrastructure assets supporting CCB investment activities.  Furthermore, the manager is responsible for representing CCB in firm-wide strategic efforts to understand and influence the roadmaps of the infrastructure asset, application inventory, and infrastructure demand management systems in partnership with CCB infrastructure, chief architecture and chief development office organizations as well as firm-wide colleagues and partners.

The Infrastructure Inventory & Demand Manager will be required to ensure that all IIDM reporting is provided on time, is consistent across the entire CCB portfolio, and complies with all published process documentation.

Day-to-day responsibilities include:

• Plans and oversees strategic and operational activities associated with the Infrastructure Inventory & Demand Management teams

• Ensures that the IIDM short-term and long-term goals align to CCB’s directives; monitors and evaluates process and operational effectiveness, identifies and effects changes required for improvement

• Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures related to CCB Infrastructure Inventory and Demand Management functions

• Provides leadership to a large, geo-diverse IIDM staff and is the primary point of contact relating to infrastructure inventory and demand management for CCB

• Ensures the development of talent within the IIDM team through training and stretch opportunities

• Recommends improvements to the IIDM service offering based on business needs and demand; drives improvements to a fully developed solution



• 6+ years of work experience in infrastructure technology with strong knowledge of technology concepts such as operating systems, database management systems, application servers, virtualization technologies and storage technologies.

• Demonstrated leadership capability and influencing skills. The candidate must enjoy interacting with all levels in the organization.

• Excels in a complex and challenging environment by leveraging team-based relationships and accepts input from all levels of the organization

• Expert verbal and written communication skills with the ability to communicate complex issues concisely

• Strong analytical skills including historical trending, forecasting and probability assessments

• Excellent organizational skills with ability to multi-task and change priorities fluidly

• Ability to manage a diverse team of technical engineers, infrastructure associates, and developers

• Computer Science, Engineering or other Information Technology degree or equivalent experience

• Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, MS PowerPoint etc.)

Req #: 160013029
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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