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CCB - MB - Recovery Collector II- Phoenix, AZ

Job Description

Primary function of this department is to collect charged off Secured/Unsecured loans. This position is corresponds with customers, brokers, title companies, outside collection agencies, attorneys in order to facilitate resolution and collect on charged off through advanced contact, consultation and collection efforts.
Principal Duties and Responsibilities
  • Make contact with customers, brokers, title companies, outside collection agencies and attorneys by telephone to establish a mutual agreement to bring charged off real estate loans to resolution based on liquidity and available assets.
  • Utilize negotiation skills to obtain payoff, settlements, short sale, and refinance of customer's home equity loan. May involve contact with investors for purchase of note.
  • Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact.
  • Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.
  • Answer inbound calls on charge-off accounts and determine necessary actions.
  • Perform account reviews and audits to ensure compliance with internal control requirements. Manage controls in compliance with internal, investor, and PMI requirements with regard to workout negotiations and approvals.
Knowledge and Experience
  • Minimum 2 years experience in Loss Mitigation/Collections preferred; specifically in a multi-system collection environment and preferably with a background working real estate portfolio.
  • Previous back-end collections or recovery experience a plus
  • Excellent verbal and written communication skills
  • Proven problem solving, decision-making, negotiation and analytical skills.
  • Ability to work independently and resolve complex issues in a fast paced high-pressure performance environment while consistently meeting strict deadlines.
  • Understanding of FDCPA, consumer credit laws, financial analysis and bankruptcy knowledge preferred
  • Excellent verbal and written communication and organizational skills
  • In-depth knowledge of mortgage loan servicing procedures.
  • Multi-State loan service experience preferred.
  • High school diploma or GED; College preferred.
  • Proven ability to multi-task and strong organizational skills is preferred
  • Strong computer keyboard/typing skills are required.
Req #: 160025676
Location: Phoenix, AZ US
Job Category: Collections
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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