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Global Compliance - Training Metrics, Reporting & Analytics Associate - Newark, DE

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Compliance Practices
Global Compliance Practices plays a critical role in the successful execution of the firm's compliance mission.  The Compliance function ensures the development and maintenance of a strong compliance culture by developing and maintaining a program infrastructure that identifies, measures and monitors compliance with applicable laws, regulations and rules that govern our business globally. Compliance teams work closely with business, legal, risk, and audit functions to provide expertise on regulatory compliance matters, assess and measure compliance and related risks, and monitor and test the adequacy of the firm's compliance control environment.
Global Compliance Training
Global Compliance Training is a team within Global Compliance Practices with responsibility for identifying, assessing, and prioritizing training needs and for the development, delivery, and reporting of compliance training globally across the firm, supporting the Lines of Business (LOBs) and Corporate/Support Functions. Compliance training coverage includes Compliance as well as Global Financial Crimes Compliance (GFCC), including Anti-Money Laundering (AML) Compliance, OFAC/Sanctions Compliance and Anti-Corruption Compliance.    
This team, in partnership with the Compliance Training Leads and Chief Compliance Officers across the firm, helps to design the approach to the firm's compliance training program and centrally coordinates and continually enhances these core compliance training processes.  The Global Compliance Training team also partners with the Compliance business infrastructure team to design the needed tools to support the program.   
Position Description
The Global Compliance Analytics and Training Support Officer will be a member of the Global Compliance Training team and will report into the LMS Administration and Reporting Manager.  The position is responsible for centralized audience assignment and producing and maintaining enhanced metrics and escalation reports.  
Specific tasks include but are not limited to:
  • Assign courses through Learning Management Systems (LMS) to the appropriate audience population
  • Responsible for supporting the creation, maintenance and reporting of metrics
    • Leverage data from multiple sources and firm systems to develop a suite of reports needed for control committees and key stakeholders, as well as, ad hoc reports
      • Develop reports based on requirements as prescribed by key stakeholders, while keeping in line with the global strategy
      • Conduct data analysis with focus  on developing reporting and creating presentations with clear, concise and easy to understand graphics/charts/tables that outline data for all levels of management
    • Assist in packaging metrics and escalation reporting to the appropriate control committees and key stakeholders
    • Archive final metrics and escalation reporting for recordkeeping purposes as part of the defined reporting cycle
    • Identify and analyze the data needed for enhanced metrics and escalation reporting
    • Understand the LMS and reporting tools to develop and automate data processes to create and enhance reporting efficiencies
  • Perform testing and validation processes to ensure accuracy in metrics and escalation reporting
  • Effectively partner with training contacts across all LOBs and Regions
  • Participate in projects and initiatives related to this function
  • Bachelor’s Degree (or equivalent) required
  • Minimum of 5 years of learning and development related experience, including experience in developing reports and assigning compliance training courses using learning management systems  
  • Excellent analytical and problem solving skills, ability to synthesize large amounts of information and propose recommendations
  • Ability to deliver high quality and timely deliverables
  • Demonstrated strong verbal and written communications skills
  • Demonstrated ability to successfully interact with colleagues at all levels
  • Demonstrated ability to multi-task in high pace, ever changing and complex environment
  • Working knowledge of project management disciplines to ensure appropriate implementation of processes related to metrics and reporting
  • Intermediate knowledge of SQL databases, LMS, Business Objects and Access
  • Experience in Excel, SharePoint, LiveLink and PowerPoint
  • Proficiency and ability in doing advanced functions in Excel related to metrics & reporting such as VLOOKUPS, Pivot tables, data sorts and manipulation of large sets of data.
Req #: 150109845
Location: Newark, DE US
Job Category: Compliance
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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