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Technology Director – Data Network Operations, Global Network Services

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
Global Network Services (GNS) delivers value added products and service to meet business demands with a global data and voice network spanning 50 countries, with over 1 million data network ports, and 35,000+ network and security devices
 
This position within GTI Global Network Services (GNS) is responsible for management of the global data network to increase network stability and reduce operational risk for the firm.
 
Specific responsibilities include:
  • Management of high profile network outages which involves both technical leadership and senior management communications
  • Represent Global Network Services in cross-business senior leadership technology forums
  • Management and governance of Incident Management, Problem Management and Change management as it relates to data and voice networks
  • Availability Management of Incident to Service alignment, measurement against KPIs and SLA, reporting and analysis
  • Collaborating with technology and business peers around the globe
  • Achieving the business objectives expected from a major in-flight program focusing on
    • Proactive network management
    • Event Management
    • Operational processes
    • Automation opportunities
  • Management of high profile network outages which involves both technical leadership and senior management communications
  • Represent Global Network Services in cross-business senior leadership technology forums
  • Management and governance of Incident Management, Problem Management and Change management as it relates to data networks
  • Availability Management of Incident to Service alignment, measurement against KPIs and SLA, reporting and analysis
  • Collaborating with technology and business peers around the globe
  • Global staff management, including staff development, mentoring, appraisals, in addition to identifying and mentoring top talent within the organization
Reporting to the Global Head of Network Operations, the successful candidate will be a member of the Global Network Operational leadership team, and a substitute for the global head when required.
  • Minimum of Bachelor's degree
  • ITIL qualification preferred
  • Strong leadership skills, involving global and matrix-managed teams
  • Strong influencing and negotiating skills
  • Strategic thinker
  • Excellent verbal and written communication skills
  • Demonstrable success in identifying and driving process and resiliency improvements within a large enterprise organization
  • 10+ years of operations experience, preferably within network technology
    • Cisco, Checkpoint, F5, Bluecoat, Avaya, Cisco UC
  • 10+ years of process governance experience, with demonstrable focus on ITIL Service Operations and Continuous Service Improvement framework
Req #: 150128698
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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