Description – External
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
Global Technology Infrastructure (GTI) is seeking a service oriented individual for a remote desktop support analysis role providing global support across the virtual and physical desktop platforms. The role will be as part of a dedicated Incident Response Center (IRC) desktop team, providing high level remote desktop break fix support. Working a rotating shift pattern covering extended hours and weekends and working to agreed service levels under the direction of the IRC manager, the analyst will be expected to own problems through to resolution. This role will require outstanding communication skills with a deep understanding of the challenges faced in the desktop space as well as technical desktop support in general. The candidate must be flexible, with a proven support track record and is comfortable dealing with clients in all regions and at all levels of the organization.
Specific responsibilities shall include but not be limited to:
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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