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Remote Helpdesk Technician

Job Description

5-7+ years of Desktop Support experience within a busy, high volume call environment.   

•Experience performing remote support.

•Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and Microsoft desktop applications.

•Strong customer service, analytical, and problem resolution skills.

•Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support.

•Maintain technical knowledge to keep up with rapid changes in technology.

•Take a proactive approach to clients requirements and identify recurring problems.

•Working knowledge of ticketing systems an advantage.

•Adhere to current policies and procedures.

•Meet and exceed metric requirements.

•Proactively monitor owned ticket volumes and maintain best practice.

Proven track record in a desktop technical support environment

- Strong communication skills; Excellent English (Written and spoken)

- Excellent inter-personal and liaison skills

- Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations

- Clear and precise requests updated and feedback passed to team

- Strong problem solving ability

- Is understanding of and sympathetic to client requirements

- Appreciates the potential business and technological impacts of issues

- PDA implementation and troubleshooting

Req #: 160028375
Location: Hyderabad, AP IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

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