Apply Now    

UNIX SQL - Applications Support Analyst

Job Description

About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
 
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
Job Description:
 
Consumer Banking is seeking a hands-on Branch Technology Application Support Analyst who can provide production support for a suite of applications in Consumer Banking space.
 
Responsibilities:
 
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required.
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools.
  • Provide daily customer support in order to ensure customer satisfaction.  Develop and maintain good relationships with lines of business.  Ensure communication is customer focused and professional.
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation.
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices.
  • Developing scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve system or provisioning issues. 
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. 
  • Technical expertise on multiple platforms is required.
  • Work with Engineering on new code releases and defects.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.  Perform audit support tasks as assigned.
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Engage third party suppliers on applications support issues
 
**** This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
 
 
  • Five+ years of strong experiencing in AIX/LINUX and Windows (2003/2008)
  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
  • Understanding of the Java/J2EE technology stack and web technologies
  • Experience with relational databases such as Oracle and Sybase
  • One to Two years of strong experience in Control-M and/or Autosys
  • Knowledge in documenting procedure according to company standard.
  • Excellent influence, negotiation and presentation skills.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Experience with Incident Management methodologies, systems and tools.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
  • Should be able to provide 24/7 on-call production support
  • The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff.  The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions.  The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position.
Req #: 160046401
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.


Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.